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Thread: No email

  1. #1
    meloggin Guest

    Default No email

    ZAISS 7.0.473, Windows XP Home SP2, Outlook 2003.
    Downloaded Norton IS 2008 prior to an annual renewal. Choked my laptop. Read some reviews. Realized my mistake. Uninstalled using Norton's removal tool. Based on research, chose ZAISS instead. Purchased, downloaded, installed. Now can't receive or send email. For a while, I could send/receive immediately after a reboot, but subsequent send/receives returned errors. Junk email filter currently disabled. Now I can't get any email. Send/receive tests indicate that my incoming mail server was found, but there was no response from the server. I have a second laptop with NIS2007 and no email problems. Anyone have any troubleshooting tips?
    Frustrated,
    MeLoggin

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: No email


    <BLOCKQUOTE><HR>MeLoggin wrote:
    ZAISS 7.0.473, Windows XP Home SP2, Outlook 2003.Downloaded Norton IS 2008 prior to an annual renewal. Choked my laptop. Read some reviews. Realized my mistake. Uninstalled using Norton's removal tool. Based on research, chose ZAISS instead. Purchased, downloaded, installed. Now can't receive or send email. For a while, I could send/receive immediately after a reboot, but subsequent send/receives returned errors. Junk email filter currently disabled. Now I can't get any email. Send/receive tests indicate that my incoming mail server was found, but there was no response from the server. I have a second laptop with NIS2007 and no email problems. Anyone have any troubleshooting tips?Frustrated,MeLoggin

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>ZA Security Suite does not work well with Norton or McAfee, so it was Good that you used the Norton removal tool..1.) If you have Internet access with ZAISS 7.0.473, , be warned that the New Windows XP Update Released last tuesday will Cut all Internet conectivity..Here is the Link to the Public ZoneAlarm Notice with a Link to the Fix ZASS 7.0.483.000 ZoneAlarm User Forum
    2.) if you do have internet Access, but just don't have Email Access.. it is Possible that Outlook 2002 has lost it's Permition to Access the internet in ZASS Program conreol Program tab..NOTE: Make sure all of the following Programs have Trusted and Internet access (2 Green Check Marks):a.) All Microsoft and Windows Programs have Green Check marks for Trusted and Internet Access..b.) Generic Host Process for win32 Services (svchost.exe) also allow Trusted Server Rights (no Internet Server Rights)c.) IE Crash Detectiond.) Internet Explorer or FireFoxe.) Malicious Software Removal Toolf.) True Vector Service (If it is listed)g.) Zone Alarm Clienth.) Zone Alarm Updating Clienti.) Your Email Client needs Trusted, Internet accessand Send Mail all need Green check Marks..
    --------------------------------------------------------
    My XP SP3 :
    ZoneAlarm Security Suite version:7.0.483.000
    TrueVector version:7.0.483.000
    Driver version:7.0.483.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:955033816
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200807.4235
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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