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Thread: HTML Emails are being truncated and no images

  1. #1
    docwillerby Guest

    Default HTML Emails are being truncated and no images

    I use ZoneAlarm Pro on 3 different XP Pro setups with AVG and Outlook 2003 or 2007. Recently, starting the best I can recall in June, HTML e-mails from some sites that I have been receiving fine for years (i.e., Home Depot, Sony, Crutchfield)
    have recently started to be truncated to a fixed column width with no images. The links for the images are actually seperated at the column limit
    (pre-end highlighted, post-end plain text). Some HTML e-mails from other sites (i.e., Staples, Pioneer, Sears) still come in fine, images and all. I just signed up for a newsletter from
    a new site
    and it was immediately received truncated. Adding the sites to ZAPro dosen't change this. It started with one or two sites and has been increasing in number since. Turning OFF AVG email scanning doesn't solve this problem. I have isolated this problem to ZAPro. I have turned OFF Inbound and Outbound MailSafe with no resolve. The odd part about this problem is, I can forward one of these truncated emails
    to a friend
    using XP Pro, Outlook 2003, AVG, and ZA Free and he receives it fine with images. I'm not to shabby with computers, but this one has me baffled. Has anyone got a solution to this problem?

    Operating System:Windows XP Pro
    Software Version:
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: HTML Emails are being truncated and no images

    Hi!
    strange, first time I hear this....

    If you shutdown ZA does it work?

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    docwillerby Guest

    Default Re: HTML Emails are being truncated and no images

    My humble apology! I have found that AVG uninstall will leave resident files behind.
    AVG was the actual problem. I still can't explain the forwarding situation though. Further examination of file transfers will be needed. Sorry to take up anybody's time.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: HTML Emails are being truncated and no images

    You're welcome!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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