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Thread: Scanning Inbox no longer works

  1. #1
    gatorgal Guest

    Default Scanning Inbox no longer works

    Scanning of my inbox in Outlook Express has stopped working. It says there are zero messages to examine. If I move my messages to another folder it will allow me to manually scan that folder, but won't work on my Inbox. Please help!

    Thanks!!

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Default Re: Scanning Inbox no longer works


    <BLOCKQUOTE><HR>Gatorgal wrote:
    Scanning of my inbox in Outlook Express has stopped working. It says there are zero messages to examine. If I move my messages to another folder it will allow me to manually scan that folder, but won't work on my Inbox. Please help!

    Thanks!!
    <HR></BLOCKQUOTE><HR> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot




    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    gatorgal Guest

    Default Re: Scanning Inbox no longer works

    <blockquote><hr>GeorgeV wrote:



    <blockquote>

    <hr>
    Gatorgal wrote:
    Scanning of my inbox in Outlook Express has stopped working. It says there are zero messages to examine. If I move my messages to another folder it will allow me to manually scan that folder, but won't work on my Inbox. Please help!

    Thanks!!

    <hr>
    </blockquote>

    <hr>


    to the Zone Alarm User Forum..


    It sounds like your ZA Database may be corrupted.


    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then


    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot













    <hr></blockquote>


    Thank you. Unfortunately, I ran the process above and the mail scanning still doesn't work. Any ideas? I get about 500 spam emails a day and it is quite a pain to have to manually go through or move them around to scan them.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Default Re: Scanning Inbox no longer works


    <BLOCKQUOTE>

    Thank you. Unfortunately, I ran the process above and the mail scanning still doesn't work. Any ideas? I get about 500 spam emails a day and it is quite a pain to have to manually go through or move them around to scan them.
    <HR></BLOCKQUOTE>The ZA Tech Support should be Contacted directly and given the Details of your Email problem..Contact ZA Tech Support for Free (Requires Valid ZA License Key) www.zonealarm.com/tsform(use IE Browser)
    Please Right Click on the ZA Tray icon on the Lower Right and Click the "About" Option this will pop up a windows with all the Info about your Version Of ZA including the complete Version Number.. Click the "Copy to Clipboard" and Paste that information in your Report by pressing the "CTRL-V" key..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    gatorgal Guest

    Default Re: Scanning Inbox no longer works

    I have filled out the request form and will hopefully have a solution in a few days. Thank you for your help!!

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Scanning Inbox no longer works

    Hi!sometimes compacting your inbox will resolve the issue.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    gatorgal Guest

    Default Re: Scanning Inbox no longer works


    <blockquote><hr>fax wrote:
    Hi!
    sometimes compacting your inbox will resolve the issue.


    Cheers,
    Fax
    <hr></blockquote>


    That fixed it!!! Thank you very much!!

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Scanning Inbox no longer works

    You're welcome!
    Glad to hear that compacting did the trick!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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