Alright, since Fax told me to start another thread on this topic (even though one was already opened - but now is closed for some reason), and since he did not seem to even understand the problem that I (and I believe mariko57 was having as well -- Mariko57, if this does not represent the problem you are having, feel free to let me know so I don't misrepresent you), then I suppose I will attempt to clarify the problem here.
My original message read as such:
<blockquote>"Hi,</blockquote><blockquote>I seem to be having the same issue. When the Privacy settings are enabled (I have been trying to use Cookie control on High and Ad Blocking on Medium) I cannot seem to get certain sites to load properly even if they are customized in the Site List. Amazon.com is a great example of this; it comes up with the following
error when trying to load a page for a book:</blockquote><blockquote>vsmon.exe - Application Error</blockquote><blockquote>The exception unknown software exception (0xc0000409) occurred in the application at location 0x6246f2ee.</blockquote><blockquote>Ok[button] Cancel[button]</blockquote><blockquote>This is the only site that I have found that gives me that error, but I have found other sites that do not seem to work properly even though they are customized individually (Facebook as another example). The only way I can get it to work is by completely disabling the Privacy features in the Main section."</blockquote>
Perhaps my mistake was in posting the specific Amazon.com error first when I should have added it after the main problem. I simply used Amazon.com as the severest example I have seen of the problem. But let me rehearse what the problem is in case there is confusion:
1) ZoneAlarm has a feature called "Privacy." It is very easy to find... it is right below "Email Protection" and right above "Identity Protection."
3) If the main privacy controls interfere with websites, one may customize individual websites under the "Site List" section. My impression of this feature is that it will over-ride the global settings in the "Main" section (i.e. if I am blocking all cookies on all websites but have www.zonealarm.org listed as allowing all of the cookies under the Site List, then zonealarm.org should be allowed to have
the cookies while cookies should be blocked on all other sites).
Ok, so what's the problem? If I have my Cookie Control settings on high and my Ad Blocking on Medium, then if I run into a website that doesn't work properly I can just customize it on the Site List, right? Well, that's the idea, right? The problem is that it doesn't seem to always work! Some sites do not load correctly even if they are customized on the Site List. In order to get them to work I have to completely disable the Privacy Controls. As other users have said on these forums, this defeats the purpose of having the entire Privacy feature (except for the Cache Cleaner, that's still useful ).
Also, let me note that this is a problem that I have been having for some time with ZoneAlarm, even before version 8. I was always forced to disable the Privacy controls (completely, not for individual sites) because of this problem. So I have been paying for a program (and having to renew my subscription every 1-2 years) which does not even completely work. I've had to dump what I consider one of the valuable features of the program. When I came on here I was searching to see if anyone else was experiencing the problem so I didn't start another thread on something that was already dealt with. Some forum/admins do not like people starting numerous threads on the same topic, so I posted the problem on mariko57's thread because I was having the same problem. Apparently that is looked down upon here.
This following note is to Fax,
I do not mean this to sound like a personal attack on you or anything like that, so please do not take it as such. But I do not believe you understood my problem or mariko57's problem.
Mariko57 said,<blockquote>"I just updated today version 80.059
However, that didn't help. The only way to view the page is to change the global settings to allow 3rd party cookies and allow private headers and to allow web bugs. This seems to defeat the whole purpose of ZA's privacy function.
Any other suggestions? Are others having this problem?"
</blockquote>Note specifically that he asked if others were having the same problem as he was. I replied saying that I was.
You replied to his post and said,<blockquote>"Hi!some sites will simply not work if you block cookies or content... so this is perfectly normal.You just need to customise the sites to work with ZA privacy control...
Do you have a link to the site that I could test?
Cheers,Fax"</blockquote><div align="left">Now based off of that I do not think you understood Mariko57's post (Mariko, again, correct me if I am misrepresenting you). He just said that the individual site settings do not work but he has to disable the global controls, therefore defeating the features entire purpose. Your reply said that he simply had to customize the individual sites. But he just said that that did not work. Ok, maybe you read it hastily. I can understand that. You reply to alot of threads here and are probably very busy. But then you totally misunderstood my post as well... and then refused to reply to my clarification. I do not think this represents ZoneLabs very well. I mean, if this is the way tech support handles customers problems then soon enough you might loose customers. This would not be good, for the company or for the customers. I think ZoneAlarm, for all it's flaws and problems I have had over the years of being a paying customer, is still a great product (and certainly even greater if the bugs can be worked out). I have little problem with the tech support saying they do not have an answer to the problems in question, but to totally ignore the problems in question by setting up a straw-man type of problem and then answering to that just shows me that the tech support does not care enough to even acknowledge the problems. I trust that this is not the case with ZoneLabs and that this is just an isolated instance of misunderstanding. And again, I am not intending this note to you to sound overly-critical, I only wish to help make ZoneAlarm a better product and that the support behind it would become increasingly better as well.<div align="left">
<div align="left">Sincerely,<div align="left">Adam<div align="left">
<div align="left">UPDATE - I was forgetting that this forums was by users/third-party. So please disregard my message about ZoneAlarm's support in relation to this forum.
Windows XP Home Edition
ZoneAlarm Internet Security Suite
Message Edited by truth_seeker on 10-20-2008 02:01 PM
Message Edited by truth_seeker on 10-20-2008 02:08 PM
Message Edited by truth_seeker on 10-20-2008 02:08 PM
Message Edited by truth_seeker on 10-20-2008 02:10 PM
Message Edited by truth_seeker on 10-20-2008 04:39 PM