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Thread: Unable To Send E-Mails

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  1. #1
    tb Guest

    Default Unable To Send E-Mails

    I have ZoneAlarm Security Suite v. 8.0.059.000 (licensed version) and I use Mozilla Thunderbird 2.0.0.19 as my e-mail software.

    In the last few days, I have been unable to send e-mails --incoming e-mails are received without any problem!-- and I get the following errors. I know that this is a ZoneAlarm issue because I am able to send e-mails if I shut down ZoneAlarm... I have never had such a problem before. My ISP claims that they have nothing to do with this problem and they do not support SSL...

    SERVER CERTIFICATE EXPIRED
    "localhost" is a site that uses a certificate to encrypt
    data during transmission, but its certificate expired on
    1/10/2009 5:34PM.

    I also get the following error message:

    SEND MESSAGE ERROR
    The message could not be sent because connecting to SMTP
    server mail.waymark.net failed. The server may be unavailable
    or is refusing SMTP connections. Please verify that your
    SMTP server setting is correct and try again, or else
    contact your network administrator.

    Does anyone have any suggestions? (Other than to shut down ZoneAlarm every time that I want to send an email!!)

    Thanks.
    --
    tb

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    tb Guest

    Default Re: Unable To Send E-Mails

    I forgot to mention that under Tunderbird's Security Settings, the option Use Secure Connection has the radio button set to Never.
    --
    tb

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Unable To Send E-Mails


    <BLOCKQUOTE><HR>tb wrote:
    I forgot to mention that under Tunderbird's Security Settings, the option Use Secure Connection has the radio button set to Never.
    --
    tb
    <HR></BLOCKQUOTE>1.) does Thunderbird or your Email client have Super Trusted Three Green Bars and two Green check marks for Tursted and Internet Access and Green check mark for Send mail in ZA Program control?2.) do you have your DHCP and ISP's DNS mail Servers listed in ZA Firewall - Zone Area Listed in the Trusted Zone and not Internet zone?
    --------------------------------------------------------
    ZoneAlarm Security Suite version:8.0.059.000
    TrueVector version:8.0.059.000
    Driver version:8.0.059.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:976132714
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200901.5155
    AntiSpam version:5.0.61.9957
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    tb Guest

    Default Re: Unable To Send E-Mails

    Thanks, George, for your reply.

    With regards to your suggestion #2, I went to Firewall -&gt; Zones and changed everything in the Zone column to TRUSTED. (The only thing that was set to INTERNET was the first entry which has the name of my ISP in the Name column. Please let me know if I should change its zone back to INTERNET for security reasons etc., otherwise I'll leave it as TRUSTED.)

    I now seem to be able to send e-mail again, so I think that your suggestion #2 is what solved the problem.

    Thanks for your help.
    --
    tb

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: Unable To Send E-Mails

    Thank you for your Feedback..You did good.. Leave everything in the Trusted Zone..I'm glad Email is working for you now..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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