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Thread: Outlook 2007 Crashes with ZAextreme when switching to different message or to IE7

  1. #1
    charliej Guest

    Default Outlook 2007 Crashes with ZAextreme when switching to different message or to IE7

    I just purchased ZA extreme Ver. 8.0.298.000
    with same version Vector and Driver. I
    did an upgrade install on my xp sp3 useing Office Untimate 2007 SP1.I have a current version of Spy Sweeper with the E-mail attachments feature turned off since it had a conflict with my last version of ZAIS 7.All outside protection is off that I can find. With ZAX on, Outlook will crash while it has been operating and has open several new mails or opening IE8. I have hade no issues with the previous ZA release.

    From there, I have to open Outlook with safe mode then reinstal Outlook again. I shut down Spy sweeper altogether with no different results. I can shut down ZAX and do busines as normal. I cannot find a forum designed for such a new version and I'm begaining to feel I just paid to be on the ZA beta team. Since this is my only "free source" to help find my problem, I would appreciate any help given.




    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Extreme Security

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Outlook 2007 Crashes with ZAextreme when switching to different message or to IE7

    Hi!please contact ZA technical support: www.zonealarm.com/tsformCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    charliej Guest

    Default Re: Outlook 2007 Crashes with ZAextreme when switching to different message or to IE7

    Done this Thursday...No reply as of yet..

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Outlook 2007 Crashes with ZAextreme when switching to different message or to IE7

    Hi!have you got your ticket number (automatic response after submitting the form)? It takes 2-4 days depending on the amount of requests.If you have not received your ticket number then the response has been junked by your ISP...Cheers,Fax

    Message Edited by fax on 03-16-2009 07:36 AM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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