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Thread: MailSafe sends out unauthorized

  1. #1
    ymr Guest

    Default MailSafe sends out unauthorized

    I use Outlook Express 6 and MailSafe.
    As my Inbox receives mail, misc unauthorized email are at the sametime randomly chosen and sent to outbox and Mailsafe attempts to send at the same time.
    It will
    continue its attempts to send until Outlook is closed.
    What can I do to stop this?


    Operating System:Windows XP Home Edition
    Software Version:6.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    findley Guest

    Default Re: MailSafe sends out unauthorized

    ymr,

    Have you scanned your computer for malware? with Zone Alarm Internet Security Suite? Seen fax's how to clean your computer
    http://forum.zonealarm.org/zonelabs/....id=3787#M3787

    Findley

  3. #3
    ymr Guest

    Default Re: MailSafe sends out unauthorized


    <blockquote><hr>Findley wrote:
    ymr,

    Have you scanned your computer for malware? with Zone Alarm Internet Security Suite? Seen fax's how to clean your computer
    http://forum.zonealarm.org/zonelabs/....id=3787#M3787

    Findley
    <hr></blockquote>


    Thank you, yes, I scan my computer once a week. That doesn't help.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: MailSafe sends out unauthorized


    <BLOCKQUOTE><HR>ymr wrote:

    <BLOCKQUOTE><HR>Findley wrote:
    ymr,

    Have you scanned your computer for malware? with Zone Alarm Internet Security Suite? Seen fax's how to clean your computer
    http://forum.zonealarm.org/zonelabs/....id=3787#M3787

    Findley
    <HR></BLOCKQUOTE>


    Thank you, yes, I scan my computer once a week. That doesn't help.
    <HR></BLOCKQUOTE>Here is a List of other Anti Mailware Scanners to Run on a limited bases just to make sure your not infected..NOTE: the steps below works only if you are on the latest versions of ZA (7.0.470.000 or later). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;2. Set ZA antispyware to "Deep inspection scan" under the advanced options on ZA antivirus/antispyware tab (detection);
    3. Reboot in SAFE MODE WITH NETWORKING;
    4. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    5. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA antispyware back to recommended settings ("Intelligent quick scan")7. Ensable System restore

    How to start in SAFE MODE WITH NETWORKING:
    http://www.microsoft.com/resources/d..._failsafe.mspx

    How to disable windows SYSTEM RESTORE:
    http://support.microsoft.com/kb/310405 If the abovefails try to clean your system with MBAM:http://www.malwarebytes.org/mbam.php
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    Download. update and scan with superantispyware FREE:
    http://www.superantispyware.com/download.htmlWARNING: Some malware will block the download of this software, rename the installer to a random name before saving and runningif the above fails try the bootable CD fromDrWeb:http://www.freedrweb.com/livecd/and:http://www.emsisoft.com/en/software/free/

    if ALL the above fails please post your Hijackthis log here:
    http://www.bleepingcomputer.com/forums/topic34773.html

    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.035
    TrueVector version:8.0.298.035
    Driver version:8.0.298.035
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:982214950
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200904.5715
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    ymr Guest

    Default Re: MailSafe sends out unauthorized

    Thanks all for your answers. This problem was finally solved by uninstalling ZAAS, then
    reinstalling.

    Now, I find another problem! I can send out email. OE will shut down when attempting to reply to messages or when attempting to send out messages. I wonder when these problems will
    stop? Until lately, I've never had a problem with ZA. (After the onset of Mailsafe, that is).

    Well, the saga continues...
    ymr

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Default Re: MailSafe sends out unauthorized

    I'm sorry you did not Try my Suggestion..It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    You can Contact CheckPoint Tech Support Directly and give them the Full Details of your Problem..---------------ZoneAlarm Tech Support and Customer Service do notRead or Monitor this Forum..There are two Seperate Web-links for those two services..Live Chat mode : http://www.zonealarm.com/security/en...ce-support.htmCustomer Service www.zonealarm.com/csformZA Tech Support (Requires Valid ZA License Key) www.zonealarm.com/tsform---------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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