I am running ZASS 8.0.298.035, with Windows XP Home Edition (Service Pack 3).
Email is accessed via Outlook Express.
The Junk Mail filter worked brilliantly until last Sunday.
then installed XP Service Pack 3 and upgraded to the latest version of ZASS.
Now, when I open Outlook Express, the Junk Mail toolbars are showing and the flash screen appears, suggesting that the filter is being activiated.
However, nothing happens - the spam just sits there in the Inbox.
I have even tried doing a manual 'Scan Selected Folder' but again nothing happens.
It seems that the filter just doesn't seem to be 'seeing' the Inbox folder.
Following other messages on this board I tried switching the filter off within the programme, switching the PC off, and then switching the filter back on again.
I have also tried reinstalling ZASS, and even going back to the previous version that was working with Service Pack 2 (8.0.298.000) but again with no result.
Is this a problem with Service Pack 3?
If it is, it will be a bit annoying as we only installed Service Pack 3 so that we could use the latest version of ZASS!
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite