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Thread: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

  1. #1
    garywa Guest

    Default Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    Reference topic: http://forum.zonelabs.org/zonelabs/b...thread.id=9982
    Since the original topic has been locked, I
    have started this new one to provide some updated information to the other users who are also experiencing this problem.
    I have an existing open case file (# 6126) with the ZoneAlarm Second Level Escalation team.
    Yesterday, I installed the latest version of ZASS (8.0.400.020) and tested for the problem.
    The problem still occurs with this latest version.
    I have reported my findings to the Escalation team via my case number email so they may update their records.
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:986949446
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6125
    AntiSpam version:6.0.0.1429
    WinXP Pro SP3 current with all MS critical updates

    Operating System:
    Windows XP Pro
    Software Version:
    8.0
    Product Name:
    ZoneAlarm Internet Security Suite


    Message Edited by garywa on 06-20-2009 10:23 AM

  2. #2
    Charles_B Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    garywa, post your message to " ZoneAlarm product management wants to hear from YOU! " at this link :

    http://forums.zonealarm.org/zonelabs...ssage.id=20250

    Maybe they will address issue to product development team.

    Have a nice Day

  3. #3
    menura Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    HII have just come across this problem. When using email reply OE6 closes down. The only way I can get reply to work is to turn off the modem, exit ZoneAlarm, do the reply bit, send, get ZoneAlarm back then turn on the modem, open OE6 and send. There has to be an easier way.
    ZASS installed, automatic update activated.XP Home

  4. #4
    garywa Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    Hey there,
    This problem has been around a long time.
    Personally, I have had the junk email filter turned off on both my laptop and desktop systems for
    2 years, spanning many versions of ZASS.
    Here is the last recommendation from ZA:
    http://forum.zonelabs.org/zonelabs/b...essage.id=8241
    Here are some of the past topics discussing the problem and offering some other possible solutions:
    http://forum.zonelabs.org/zonelabs/b...essage.id=9474
    http://forum.zonelabs.org/zonelabs/b...essage.id=9662
    http://forum.zonelabs.org/zonelabs/b...ssage.id=10540
    http://forum.zonelabs.org/zonelabs/b...essage.id=9982
    http://forum.zonelabs.org/zonelabs/b...ssage.id=10528
    When I saw that the latest version had changes to the junk email filter, I had hopes that it would be fixed, considering that my case had previously been bumped up from the first tier tech support group to the escalation team.
    I still have the junk email filter turned off on both PCs.
    ZoneAlarm Security Suite version:8.0.400.020
    TrueVector version:8.0.400.020
    Driver version:8.0.400.020
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:987324561
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200906.6155
    AntiSpam version:6.0.0.1429
    Windows XP Pro SP3, current with all Microsoft critical updates.

  5. #5
    Charles_B Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    garywa, posting here goes on deaf ears.ZoneAlarm staff does not monitor this board.

    Post your message to " ZoneAlarm product management wants to hear from YOU! " at this link :

    http://forums.zonealarm.org/zonelabs...ssage.id=20250

    I did.Read here :

    http://forums.zonealarm.org/zonelabs...ssage.id=20269

    Your not alone on this issue.
    Have a nice Day

  6. #6
    garywa Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    Charles - I am fully aware that ZA does not monitor these boards.
    I was replying to the previous poster.
    I think you are being overly optimistic that product management will do anything about this.
    In this previous reply from E.E. of product management, he/she, defered trouble shooting to tech support.
    Product management is looking for feature requests, not repair requests.
    http://forums.zonealarm.org/zonelabs...ssage.id=20261
    I have tried to keep on top of this by first reporting to tech support (several times) and finally insisting that it be escalated, which it finally was.
    It has been in the hands of the Second Level Escalation team since February of this year.

  7. #7
    Charles_B Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    Thanks for the Info.I suppose your right on that matter.I also send issue to support.They suggested workarounds but no FIX.

    Have a nice Day

  8. #8
    menura Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    Hi Charles
    Thanks for pointing me to your workaround. (Read email, close, while email is highlighted click on Reply next to Compose, reply as usual). It works. I can live with that.
    Cheers
    Peter

  9. #9
    Charles_B Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    Since ZoneAlarm Internet Security Suite ver. 6.5 to current version 8, I have had problems with Outlook Express
    crashing when Reply, Reply All, and Forward to messages in the Inbox.

    I have to use a workaround to get it to work.When message is in the Inbox, read email, close, while email is highlighted without opening message right click and from drop down select Reply, Reply All, and Forward and it will work.

    This has been ongoing since mid 2006 without a fix.ZoneAlarm has been aware of this issue for some time now.How
    about fixing this problem.If it's a Sonicwall problem, get them to fix it.

    Thank You
    Charles_B

    Message Edited by Charles_B on 06-26-2009 08:33 AM

  10. #10
    rsg714 Guest

    Default Re: Junk Email Filter Causes Outlook Express 6 To Crash When Using REPLY or FORWARD

    I found it's simpler that when outlook express does crash, just turn off the junk filter, reopen outlook express again and I'm able to do everything flawlessly. I just have to remember to turn the filter back on so it'll de-spam the next time I receive email.
    I, too, am hoping ZoneLabs will come up with a fix.

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