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Thread: How can I get rid of recurring Instantaccess spyware?

  1. #1
    taylops Guest

    Default How can I get rid of recurring Instantaccess spyware?

    I am suffering from a recurring problem with the E-Group dialer.trojan "Instantaccess" which keeps loading semi-porn popups on my daughters PC.I have run various anti-spyware and anti-virus
    programs and followed posted instructions for starting the PC is safe mode and disabling System Restore while cleaning the PC and have deleted all the files and folders (and reg entries) but of each occasion the popups re-occur and a malicious file keeps re-appearing in the windows/system32 directory.Does anyone know how I can rid my computer of this pest?

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    kramer Guest

    Default Re: How can I get rid of recurring Instantaccess spyware?

    Download Ewido http://www.ewido.net/en/
    After the installaton, search for updates and download any available. Start your computer in safe mode, open Ewido, press scanner, complete system scan, fix anything that is found, next run a full virus scan also fix any problems you have. Restart your computer normally and run some more scans with Ewido and your virus scanner, to make sure your clean. If after the second round of scans the trojan still exist we will have to turn off system restore, go back into safe mode again going through the same procedure as before but see if this works first.

  3. #3
    taylops Guest

    Default Re: How can I get rid of recurring Instantaccess spyware?

    Many thanks for the quick reply. I already downloaded the scanner you suggest and followed the same process. It found (and deleted) the files causing the problem. I then started the PC in normal mode and re-started the system restore process. Within 10 minutes the pop-ups in question started again so it looks like there is some undeleted file that is re-installing the malicious program.I'll retry the whole procedure see what happens this time and post the outcome.Thanks again, Paul

  4. #4
    kramer Guest

    Default Re: How can I get rid of recurring Instantaccess spyware?

    If you can not get that nasty bug off your computer, you may want to go to this site and they will help you remove the problem and other bugs that maybe installed on your computer as they are experts in malware removal.

    Preparation Guide For Use Before Posting A Hijackthis Log, Instructions for receiving help in cleaning your computer

    http://www.bleepingcomputer.com/forums/topic34773.html

  5. #5
    taylops Guest

    Default Re: How can I get rid of recurring Instantaccess spyware?

    I think I have finally cracked it. It looks like I had two virus/trojans running both of which caused unwanted popups. The method you suggested cleaned out the first (an Egroup dialler) but did not find any trace of the second even though I tried a total of 5 scanners. When I right clicked on the popup it showed the originator to be "em.gad-network.com".I searched the web for info on this site and found info on removing the process (unfortunately this site seems to mainly infect French users but as we live in France I was able to understand the posted messages). Basically, this is some sort of hidden process which no scanner seems to detect. The good news is that you can go to a page on the originating site, download a file (scanned of course!) which will remove the process. I have had no popups over the past 6 hours so it looks like it works. For anyone else having a similar problem the link to obtain the removal tool is www.gad-network.com/uninstall/Many thanks for your time and patience - hopefully this info will also benefit someone else and/or maybe Zonealarm can use this infor to sort a fax. Thanks again, Paul

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