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Thread: CRSS.EXE

  1. #1
    woodennickel Guest

    Default CRSS.EXE

    My pc was running slow, and I opened task manager, and found CRSS.EXE running.
    A search on the internet, in multiple places tells me this is connected to a worm.
    I have ensured my Zone Alarm (Security Suite, 2007) is up to date, and rescanned my PC.
    It is not finding this as a virus, or worm, or anything else.
    Any ideas?



    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:7.0

  2. #2
    Join Date
    Nov 2004
    Location
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    Posts
    17,289

    Default Re: CRSS.EXE

    Hi!what is the version of ZASS you have installed? Please got to Overview --> product info tab --> See True Vector version.If it is 6.5 I would recommend you to upgrade to version 7. To upgrade, please go to overview -->preferences --> uncheck "Load ZA at startup" --> Reboot --> Install version 7 (please disable/uninstall any other realtime security tools you have installed)Or if you want, please run these utlitity to try to get rid of that worm:You could try AVG antispyware (trial):www.ewido.net/downloadorDrWeb cure it free antivirus (to run in SAFE MODE): www.freedrweb.com Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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  3. #3
    woodennickel Guest

    Default Re: CRSS.EXE

    It is version 6.5737 that I have.
    But I have 346 days left on this subscription... just purchased it.
    Obviously I just missed the new release.
    I'll have to try one of the other options you have presented.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: CRSS.EXE

    Hi!your license key is valid also for ZASS 7. In fact the license in not version dependent (5,6,7,8) but time dependent)But I would suggest to try to clean your machine before upgrading.You can find the installer here: http://download.zonelabs.com/bin/fre...seHistory.htmland please note about this know issue with ZASS 7, they are not impacting on ZASS functionality but may be perceived as annoying: http://forum.zonelabs.com/zonelabs/b...ssage.id=61385and if you decide to upgrade please follow my previous instructions... when requested is recommended you choose a "clean" install over an "upgrade".Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    critterjoe Guest

    Default Re: CRSS.EXE

    <blockquote><hr>woodennickel wrote:
    My pc was running slow, and I opened task manager, and found CRSS.EXE running. A search on the internet, in multiple places tells me this is connected to a worm. I have ensured my Zone Alarm (Security Suite, 2007) is up to date, and rescanned my PC. It is not finding this as a virus, or worm, or anything else.Any ideas?

    Operating System: Windows XP Pro
    Product Name: ZoneAlarm Internet Security Suite
    Software Version: 7.0

    <hr></blockquote>


    You're sure the process you saw running in Task Manager is &quot;crss.exe&quot; and not &quot;csrss.exe&quot;, correct? I have a &quot;cSrss.exe&quot; running (Client Server Runtime). Do you show both processes running in Task Manager or only &quot;crss&quot;? If you have a &quot;crss&quot; , it must try to fool people by having a name similar to &quot;csrss.&quot; I don't know if a suspicious &quot;crss&quot; exists alongside &quot;csrss&quot;, or if it actually replaces &quot;csrss.&quot;

    Have you done a file search in Windows Explorer to see where the file is located, i.e., what folder?

    Also look in your ZA Control Panel at Program Control List. Is the executable &quot;crss.exe&quot; listed there (it may be under a common name rather than filename)? You will probably see Client Server Runtime listed, but that should be &quot;csrss.exe&quot; . Verify that by highlighting it and look at &quot;Entry Details&quot; in the yellow text box at the bottom, and you will see the actual file name/location/size, etc. Is there any extra program in that listing to explain the &quot;crss&quot;?

    Message Edited by Critterjoe on 01-29-200710:13 PM

  6. #6
    woodennickel Guest

    Default Re: CRSS.EXE

    Well critterjoe, don't I feel like a fool.
    It is cSrss.exe that is running.
    Thanks for that...if you only knew how much time I spent looking up the wrong name!
    Maybe I should buy some stronger glasses.


  7. #7
    critterjoe Guest

    Default Re: CRSS.EXE


    <blockquote><hr>woodennickel wrote:
    Well critterjoe, don't I feel like a fool. It is cSrss.exe that is running. Thanks for that...if you only knew how much time I spent looking up the wrong name! Maybe I should buy some stronger glasses.
    <hr></blockquote>


    Hey, you're welcome. I'm just happy you weren't infected. That is one way nasty worms and viruses try to fool people though. They change one letter in a name, or use the same filename but put it in a different folder, etc. so that it looks like a normal program.

    People should look in their Task Manager periodically and get used to what all is in there. Once you do it enough, you can get a feel what is normal or not in there. The processes are in a column call Image Name. When I open it, mine are random at first. You can keep clicking on the words &quot;Image Name&quot; at the top of the column, and it will change the display to alphabetical order, which is easiest for me. Thanks for reporting back. Good luck!

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