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Thread: Please tell me if I am infected since ZA cannot.

  1. #1
    clickcardo Guest

    Default Please tell me if I am infected since ZA cannot.

    I am trying to determine if I have a virus/spyware/etc. on my pc
    since it has been acting extremely weird starting as follows.

    I run Windows XP SP2 with all updates applied.
    I run SpySweeper 5.3 with latest definitions.
    I run Zone Alarm Security Suite 6.5.737.000 with
    Anti-Virus 30.4.3374.000 Spyware 01.200702.935

    ASUS A8N32-SLI Mobo
    AMD X2-4800+ cpu
    1x 150GB Raptor partitions C/D/M
    1x 250GB Maxtor partition E
    1x 500GB Seagate partition F


    Please note that just last week I had almost exact same
    troubles with much more software installed on C partition.
    I ran vendor HDD + memtest86 diagnostics with no errors.
    I installed XP clean on C partition again and some software
    and ran a few days no problems. Then over next few days
    added several software a day and forum surfed till I got
    these problems described below.

    So I'd like to know if everybody thinks I have a hardware or
    virus/spyware problem. And for the problem what my solution
    might be since reinstalling the OS did not seem to fix it.

    1 - Boot into Safe Mode OK
    2 - Run SpySweeper Scan on all partitions/drives ok none found.
    3 - Boot into Safe Mode OK
    4 - Run Zone Labs AV scan on 3-partition drive+other drive.
    scan ok. none found.
    Note: Scan detection done at byte level and hueristic.
    5 - Run Zone Labs AV scan on remaining 2 drives.
    During scan message in Red at top said:
    "SYSTEM ERROR: PLEASE REBOOT"
    moving cursor over message showed tooltip:
    "please restart your computer to ensure security coverage"
    Note: even with message scan OK. none found.
    6 - Soft Shutdown computer for night.

    NEXT DAY
    7 - Boot machine into Normal mode XP OK.
    8 - Remove most temp files in Windows TEMP folder
    9 - Clean IE7 temp/history/cookies/etc.
    10- Clean Firefox 2.0 temp/history/etc but not cookies
    11- Reboot into Normal mode XP OK.
    12- Turned off System Restore function on all drives.
    13- Tried to reboot into Safe Mode.
    ** pc froze with following message
    "a disk read error has occured"
    "ctrl+alt+del to restart system"
    14- Tried to reboot into Safe Mode.
    ** pc froze with following message
    "a disk read error has occured"
    "ctrl+alt+del to restart system"
    15- Tried to reboot into Safe Mode.
    ** pc froze with following message
    "a disk read error has occured"
    "ctrl+alt+del to restart system"
    16- Booted from Seagate Seatools CD OK.
    17- Ran extended disk diagnostic on Seagate+Maxtor drives.
    found no errors.
    18- Booted from Western Digital Raptor Diag CD OK.
    19- Ran diagnostics extended test on Raptor drive.
    found no errors.
    20- Shutdown pc for the night.

    NEXT DAY
    21- Boot into Normal mode XP, but first a light blue
    system screen doing a chkdsk? showed.
    part.1 verify files
    part.2 verify indexes
    part.3 verify security descriptors
    22- Then it booted into Normal mode XP OK.
    23- Tried to right-click Zone Alarm tray icon, but
    then cursor/mouse/screen froze.
    24- After awhile I tried to CTRL+ALT+DEL to Task Manager
    but nothing happened until screen went completely blue,
    i.e. no icons/taskbar.
    25- Did a Hard Boot.
    26- Tried F8 into Safe Mode, but got
    ** pc froze with following message
    "a disk read error has occured"
    "ctrl+alt+del to restart system"

    27- CTRL+ALT+DEL Reboot from Win XP Install disk.
    at bottom. "Examining 143087MB Disk 0 at ID 0 on Bus 0
    28- ENTER - to setup XP. OK
    29- F8 - To agree to License. OK
    30- Came back with what appeared to be incorrect partition info.
    Partition 1 (C 35GB (35GB Free)
    Partition 2 Unkown 75GB (0GB Free)
    Partition 3 Unknown 31GB (0GB Free)

    the other 2 drives showed correctly. I then
    31- F3 Quit Setup and powered off pc before reboot.

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:6.5

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Please tell me if I am infected since ZA cannot.

    Hi!to me sounds more an hardware problem rather than a virus.Have you tried to remove SS 5.3 and see if you still experiencing the same problem?SS may be difficult to remove... you can use their removal tool:http://support.webroot.com/ics/suppo...amp;deptID=776Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    flyyourway Guest

    Default Re: Please tell me if I am infected since ZA cannot.

    Might be power supply problem, seen people add a few HD's and the power supply cannot supply enough and weird things of your nature start to happen.

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