I, like so many others was affected by the false positive on the regedit.exe file.
I have ZoneAlarm Internet Security Suite version 7.0.337.000, with the TrueVector engine of the same version.
I'm running XP Pro with SP2.
I went to use regedit.exe and the link to it, showed a missing file.
I looked in my Windows directory and couldn't find it.
Since I had not received any notice from ZoneAlarm that their software had mistakenly quarantined one of my critical system files, I went into the Windows System32 directory and tried to run regedt32.exe and it wouldn't run.
Still not having any idea that ZoneAlarm's program was the cause, I googled the problem, and it came up with a link to the user forum here.
I followed the link, and read through all the post.
I followed the directions to update my virus definitions and then restore the files from quarantine.
I then tried to run regedit.exe again, and it still wouldn't work.
The cursors goes into a "working in the background" status, and never exits it.
I opened the task manager to try and end the process, but it wouldn't let me highlight the entry.
My only option was to reboot the computer.
When I did, a message briefly flashed saying "regedit.exe - dll failed to initialize, system shutting down".
After rebooting, I went into the /windows/system32/dllcache and copied the regedit.exe file from there, to overwrite the one in the Windows subdirectory.
It asked if I wanted to overwrite the file, the byte size was the same, and I clicked on yes.
I've tried running it from all three locations at least ten times, and each time, I have only been able to get control of the system by rebooting.
I decided to write tech support an e-mail about the problem, but found my only option was to pay ZoneAlarm's technicians to fix a problem caused by their product, or to use a discussion board.
I've been paying for ZoneAlarm products for over five years now, and I doubt that I will renew.
Every software company has problems from time to time.
Some are small, and others are major, but they need to live up to the errors no matter which category they fall into.
On the important notices and even the Helpful Hints or Official information, there is not a single reference to this problem.
Through no fault of the end user except relying on ZoneAlarm's software, a critical system file is removed.
If a company makes a major mistake, they need to offer the additional support the buyers of their product will need to deal with it.
I realize that according to the usage policy they are not responsible for anything their software does to my computer, nor are they responsible for anything said in the online forum to try to fix the problem, but I do hope that they have a working solution to my problem.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite