Recently I suffered a hit with a Trojan down loader and as a result it took me 4 days to clear the infection. The invasion came first via a Goolgle News Alert (a key word that I had set up.) Clicking on what I naturally assumed was an inocent Google News Alert link to my requested page I was requested to load an "Active X control" which then proceeded to deposited "Trojan-Downloader.Win32.Zlob". The rest well that is history as the Trojan did exactly what it was supposed to do according to ZA.
I only managed to purge my system of this Trojan after purchasing PC Tools Doctor which after running a full scan of my system highlighted 3 other Trojans and other keylogging and advertising malware that I thought ZA was supposed to protect me from.
I am running the following:-
ZoneAlarm Security Suite version:7.0.462.000
Anti-virus engine version:3
Anti-virus SDK version:22.214.171.124
Anti-virus signature DAT file version:943996749
Anti-spyware engine version:126.96.36.199
Anti-spyware signature DAT file version:01.200802.3265
My question is four fold:-
1. Is there something we can do about this issue, as having to purchase other software to act as a belt and braces concept can become a tag expensive?
2. Why did my ZA software not protect me?
3. Why could my ZA software not remove the infection once embedded on my system?
4. Why could my ZA software having run a full in depth scan not pick up the other problems that I apparently had which PC Tools picked up and removed successfully?
Operating System:Windows XP Home Edition
Product Name:ZoneAlarm Internet Security Suite