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Thread: pop-ups

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  1. #1
    zyplock Guest

    Default pop-ups

    I've just installed ZoneAlarm Suite and am being bombarded by pop-ups and under-pops!
    I have configured everything to block all pop-ups and ads etc.
    Please help!
    Many thanks.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: pop-ups


    <BLOCKQUOTE><HR>zyplock wrote:
    I've just installed ZoneAlarm Suite and am being bombarded by pop-ups and under-pops! I have configured everything to block all pop-ups and ads etc. Please help! Many thanks.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>1.) what kind of Pop-Ups/UnderPops? ZA Alert popups, of Browser Popups, Spyware/trojan/Virus popups?2.) It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite Beta version:7.0.467.000
    TrueVector version:7.0.467.000
    Driver version:7.0.467.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947345191
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3535
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zyplock Guest

    Default Re: pop-ups

    Thanks very much for your quick reply. Unfortunately I'm really a novice with the computer!
    I'm using the &quot;latest&quot; version of ZoneAlarm Security Suite with Windows 7 as OS and IE as browser?
    The pop-ups and under-pops are large screen and many advise that the system is infected and I must run a scan and want me to download something to do that or they're just general ads.
    This started just during the last few days of the 2 week free trial of ZA but has become significantly worse since I installed the paid-for version 2 days ago.
    We have just replaced the hard drive about 3 weeks ago due to persistent &quot;freezing&quot; problems that couldn't be resolved by the technician.
    They suggested ZA.
    It was good for the almost the first 2 weeks of trial - but now these full-screen ad pop-ups are really invasive!
    Sorry I can't be more technical.
    Thanks for any help!

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: pop-ups

    Sounds like spyware/malware,
    Usually installs with activeX or javascripts using the IE on less than reputable web sites.
    Any chance of describing the contents of the popups or window - this will help figure out what it is (define) and then remove it (cleanup).
    Many of these rogue popups are easy to remove and cleanup.

    BTW, you have done a complete antiviru and antispyware scan?

    Oldsod.

    Message Edited by Oldsod on 03-23-2008 11:09 AM
    Best regards.
    oldsod

  5. #5
    zyplock Guest

    Default Re: pop-ups

    Hi again, Yes, I keep doing scans for viruses and spyware and updating database etc.
    Spyware scans usually list several found spyware. Pop-ups are large screen - usually &quot;pop-unders&quot;, sometimes they say that the computer is badly infected and I should run a scan (after I've just run one) and invite me to download something.
    Another one just came up advertising cars.
    But they are usually large screen and behind the working window.
    I've been keeping cookie control on high and ad blocker on high as well.
    Thanks again...

  6. #6
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: pop-ups

    Try the freeware version of this one and see what happens:

    http://www.superantispyware.com/

    Best to get to a HJT forum and get some expert free help.

    Oldsod.
    Best regards.
    oldsod

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