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Thread: pop-ups

  1. #1
    zyplock Guest

    Default pop-ups

    I've just installed ZoneAlarm Suite and am being bombarded by pop-ups and under-pops!
    I have configured everything to block all pop-ups and ads etc.
    Please help!
    Many thanks.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Default Re: pop-ups


    <BLOCKQUOTE><HR>zyplock wrote:
    I've just installed ZoneAlarm Suite and am being bombarded by pop-ups and under-pops! I have configured everything to block all pop-ups and ads etc. Please help! Many thanks.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE>1.) what kind of Pop-Ups/UnderPops? ZA Alert popups, of Browser Popups, Spyware/trojan/Virus popups?2.) It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country,
    without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..
    If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with
    and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,
    there are several very knowledgeable Volunteer Participants willing to help you try solving your problem with Zone Alarm..Please provide as much detail and error messages etc. that you see on your ComputerMonitor. --------------------------------------------------------
    My XP Configuration:
    ZoneAlarm Security Suite Beta version:7.0.467.000
    TrueVector version:7.0.467.000
    Driver version:7.0.467.000
    Anti-virus engine version:3
    Anti-virus SDK version:5.0.1.85
    Anti-virus signature DAT file version:947345191
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200803.3535
    AntiSpam version:5.0.6.8903
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    zyplock Guest

    Default Re: pop-ups

    Thanks very much for your quick reply. Unfortunately I'm really a novice with the computer!
    I'm using the &quot;latest&quot; version of ZoneAlarm Security Suite with Windows 7 as OS and IE as browser?
    The pop-ups and under-pops are large screen and many advise that the system is infected and I must run a scan and want me to download something to do that or they're just general ads.
    This started just during the last few days of the 2 week free trial of ZA but has become significantly worse since I installed the paid-for version 2 days ago.
    We have just replaced the hard drive about 3 weeks ago due to persistent &quot;freezing&quot; problems that couldn't be resolved by the technician.
    They suggested ZA.
    It was good for the almost the first 2 weeks of trial - but now these full-screen ad pop-ups are really invasive!
    Sorry I can't be more technical.
    Thanks for any help!

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: pop-ups

    Sounds like spyware/malware,
    Usually installs with activeX or javascripts using the IE on less than reputable web sites.
    Any chance of describing the contents of the popups or window - this will help figure out what it is (define) and then remove it (cleanup).
    Many of these rogue popups are easy to remove and cleanup.

    BTW, you have done a complete antiviru and antispyware scan?

    Oldsod.

    Message Edited by Oldsod on 03-23-2008 11:09 AM
    Best regards.
    oldsod

  5. #5
    zyplock Guest

    Default Re: pop-ups

    Hi again, Yes, I keep doing scans for viruses and spyware and updating database etc.
    Spyware scans usually list several found spyware. Pop-ups are large screen - usually &quot;pop-unders&quot;, sometimes they say that the computer is badly infected and I should run a scan (after I've just run one) and invite me to download something.
    Another one just came up advertising cars.
    But they are usually large screen and behind the working window.
    I've been keeping cookie control on high and ad blocker on high as well.
    Thanks again...

  6. #6
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: pop-ups

    Try the freeware version of this one and see what happens:

    http://www.superantispyware.com/

    Best to get to a HJT forum and get some expert free help.

    Oldsod.
    Best regards.
    oldsod

  7. #7
    naivemelody Guest

    Default Re: pop-ups

    If your PC is already infested with spyware and adware, resist the temptation to succumb to impulse buys of anti-spyware products that you see on the Net, esp. those included in the &quot;rogue/suspect&quot; list on this page or advertised on Google. Instead, you can get help online from a corps of savvy volunteers who specialize in busting spyware.

    To get help with a spyware infestation:<div align="center">1. Clean your PC as best you can


    <p align="center">Download and run one (or some) of these free anti-spyware scanners and remove whatever spyware and adware it finds.
    <div align="center">


    AVG Anti-Spyware<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Windows Defender<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a><a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">






    </a>SUPERAntiSpyware<div align="center">Click here for more options &gt; http://forums.zonelabs.org/zonelabs/...d=48378#M48378<p align="center">You should also scan and clean your computer with whatever anti-virus program you happen to have installed on your computer. If you don't have an anti-virus program, you can scan your computer with one of these online anti-virus scanners:<div align="center"><a target="_blank" href="http://www.**bleep**.com/scan/license.php">Bit* De*Fend*er
    ScanOnline
    </a><a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Microsoft Malicious Software Removal Tool<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a>ewido online scanCommand on Demand<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a>Panda ActiveScan<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Trend Micro Anti-Spyware for the WebeTrust AntiVirus Web Scanner<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">




    </a>Trend Micro HouseCall<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">(ActiveX)
    </a>McAfee FreeScan<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a>Trend Micro HouseCall<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">(Java)
    </a><p align="center">... or download and run one of these free standalone virusremoval tools:<div align="center">A*v*a*s*t! Virus Cleaner<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">

    </a>Microsoft Malicious Software Removal Tool<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Dr.Web CureIt!<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">




    </a>AVG vcleaner<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a>Panda PQRemove<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>McAfee AVERT StingerSophos SAV32CLI<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">
    </a><div align="center">


    2.
    <p align="center">Visit a spyware removal forum &lt;&lt;&lt;<div align="center">


    <p align="center">Once you've cleaned your PC as best you can, visit one of the following spyware removal forums:<div align="center">SpywareInfo<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">
    </a>Spybot S&amp;D<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Aumha<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a>SpywareBeware<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Bleeping Computer<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">



    </a>Spyware Warrior<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">
    </a>CastleCops<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Tech Support Guy<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">


    </a>Cexx.org<p align="center">TomCoyote<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">
    </a><div align="center"><hr><div align="center">Follow the instructions for posting a HijackThis! log<div align="center">Most of the above forums will request that you post a HijackThis! log. HijackThis! (HJT) is a free program that will scan key system settings on your PC and generate a plain text log that you can copy and paste into a post. The volunteers at the above forums will examine that HJT log and recommend a course of action to fix your PC. HijackThis! can be downloaded from HERE<a target="_blank" href="http://www.bleepingcomputer.com/forums/forum22.html">.
    </a><p align="center">Each forum has its own set of instructions and procedures for requesting help and posting a HJT log, so abide by the requirements of the forum you're visiting. Also, do not attempt to use HJT on your own to fix problems. Let one of the expert volunteers examine your HJT log and advise you on what to fix.<div align="center"><hr><div align="center">The FIRST thing to do is DISABLE System Restore.
    If enabled, this allows malware to hide in the computer and re-install itself. To disable it, RIGHT-click on &quot;My Computer.&quot; Select &quot;Properties&quot; then under the 'System Restore' tab, check 'Turn off system restore' IF not already checked.<hr><div align="center">[ If you're PC is squeaky clean, re-enable system restore because it IS good to have but we needed to shut it off to wipe out the malware.
    Just RIGHT-click on &quot;My Computer.&quot; Select &quot;Properties&quot; then under the 'System Restore' tab, UN-check &quot;Turn off system restore.&quot; ]<hr>
    The next most helpful things that would help you are to use ONLINE scanners from websites to remove any malware on your PC.<div align="center">
    <div align="center">FYI: ALL these scans require you to agree to a EULA and install an activex control which is needed to perform the scan, so agree to them all.)<div align="center">
    <div align="center">http://www.kaspersky.com/virusscanner<div align="center">
    http://www.emsisoft.com/en/software/ax/ (A-squared scanner)<div align="center">
    <div align="center">http://www.ewido.net/en/onlinescan/ (ewido)<div align="center">
    <div align="center">http://www.ca.com/us/securityadvisor/pes... (Spyware scan)<div align="center">
    <div align="center">http://www.ca.com/us/securityadvisor/vir... (Virus scan)<div align="center">
    <div align="center">http://www.pandasecurity.com/homeusers/s... (Panda Antivirus)<div align="center">
    <div align="center">http://www.housecall.trendmicro.com/ (TrendMicro)<div align="center">
    <div align="center">http://www.eset.com/onlinescan/ (Nod32)<div align="center">
    <div align="center">http://support.f-secure.com/enu/home/ols... (F-secure)<div align="center"><hr>You want to try this service where they will scan
    with more than a dozen
    different anti-virus/malware scanners on your file. See/ click here &gt;
    http://www.virustotal.com/sobre.html

    - VirusTotal<hr><div align="center">See/ click here &gt; http://forums.zonelabs.org/zonelabs/...d=48378#M48378<div align="center">You may want to consider getting something like Webroot SpySweeper - it will cost and offers better protection than most of the &quot;free&quot; anti-spyware that has been discussed. It is important to get &quot;only the plain anti-spyware version - not the one integrated with anti-virus, nor get the free firewall - of course.&quot;<div align="center"><hr>NaiveMelody 3-23-08 - The Chain - Fleetwood Mac

    Message Edited by NaiveMelody on 04-23-2008 12:03 AM

  8. #8
    zyplock Guest

    Default Re: pop-ups

    Thanks very much to those who replied.
    I will try your suggestions.
    One last question though - do I have to turn off Zone Alarm
    when I run another spyware or anti-virus scan. Somebody told me it's bad to have two different programs running at the same time?
    Thanks again...


  9. #9
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: pop-ups

    If doing an online antivirus scanner, then turn off the antivirus in the ZA. If running anything else (spyware, troyan, malware types of scans), then the antivirus can be left on.

    Oldsod.
    Best regards.
    oldsod

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