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Thread: Trojan-Clicker.Win32.Agent.adg & Backdoor.Win32.Rbot.jqt removal

  1. #1
    nayzie Guest

    Default Trojan-Clicker.Win32.Agent.adg & Backdoor.Win32.Rbot.jqt removal

    ZoneAlarm detected two viruses on my computer: Trojan-Clicker.Win32.Agent.adg & Backdoor.Win32.Rbot.jqt
    but cannot remove them, it comes up "error" or "failed". Are there any manual ways I can get rid of these viruses asap as they are a high risk!

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Trojan-Clicker.Win32.Agent.adg & Backdoor.Win32.Rbot.jqt removal

    Hi!
    NOTE: the steps below works only if you are on the latest versions of ZA (7.0.470.000 or later).
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;
    2. Reboot in SAFE MODE WITH NETWORKING
    3. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional)
    3. Run a full ZA AV/AS scan
    4. Reboot in Normal Mode
    5. Ensable System restore

    How to start in SAFE MODE WITH NETWORKING:
    http://www.microsoft.com/resources/d..._failsafe.mspx

    How to disable windows SYSTEM RESTORE:
    http://support.microsoft.com/kb/310405

    If the above fails you may want to download, update and scan with superantispyware FREE:
    http://www.superantispyware.com/download.html

    if ALL the above fails please post your Hijackthis log here:
    http://www.castlecops.com/f67-Hijack...ans_Oh_My.html
    Please read mandatory steps before posting:
    http://www.castlecops.com/t102301-Hi...e_Posting.html

    Fax

    Message Edited by fax on 05-04-2008 09:04 AM

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