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Thread: Game site says my firewall is giving false malware detection when trying to load their games

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  1. #1
    donnasweetpea Guest

    Default Game site says my firewall is giving false malware detection when trying to load their games

    Hi.
    Please bear with me as I am new to this.
    I just downloaded and activated a new game from Big Fish Games Site.
    First I had to shutdown my firewall to install it properly and then the ZoneAlarm needs to be shut off to play the game (Hells Kitchen).
    When you click on the game with the firewall on, it shows a virus (backdoor.win32.bifrose.syk) has been detected.
    When I contacted Big Fish Games Site they said that the firewall is likely preventing the game manager from contacting their servers in order to complete the download and licensing process.
    The firewall
    is falsely detecting the game as malware and that I need to "white list"
    (sorry - don't know what this means??) the 3 applications bfgclient.exe, bfgprocess.exe, and bfggamesservices.exe.
    They said to contact my
    ZoneAlarm software support to do this but I couldn't find anyone to talk to being that it is Sunday, so I thought I would
    try here.
    Has anyone heard of this??
    I really don't like turning off my ZoneAlarm even when I am not on the internet so how do I set it up so the game and me are happy.
    Any help on this matter would be greatly appreciated.
    Thanks,

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    dianna Guest

    Default Re: Game site says my firewall is giving false malware detection when trying to load their games

    Hi, I am no computer expert but had the exact same thing happen. I have downloaded more games than I care to admit from Big Fish and have never had this problem before. Because of this, I doubt it's a ZoneAlarm issue; I think it really is malware attached to the **bleep**'s Kitchen game and definitely would not turn off the security system or allow increased BFG access. Sorry, know that's not what you want to hear ...

  3. #3
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Game site says my firewall is giving false malware detection when trying to load their games

    Check the game file with online scanner site.
    This may help in determining if the file is malicious or not malicious.

    Just upload the file, wait a few minutes and look at the results.

    http://virusscan.jotti.org/

    http://www.virustotal.com/

    Oldsod.
    Best regards.
    oldsod

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