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Thread: 90%+ resources used

  1. #1
    quim Guest

    Default 90%+ resources used

    I turned on my laptop 2 days ago with a very jumpy mouse, hard drive furiously running and cpu usage almost at 100% all the time.Try to run ZASS av/as,
    spyware runs ok but detects nothing, however av hangs with message system error please reboot.Windows task manager
    showed no process more than 2% cpu usage, so something in background was the cause.After
    searching in other forums and comparing with my other laptop I notice two processes which may be the cause: taskeng.exe (which I manage to stop or fix through task manager in system tools) and taskmng.exe (which I read it may be malware but am not sure).Facts: I upgrade vista 3 days ago to sp1, because of problems in this upgrade had to uninstal ZASS (so stayed for a while unprotected).My laptop is a Sony Vaio with ATMobility Radeon X2300, Intel T7100 and 2gb ram, windows vista home premium sp1, ZASS 7.1.254.Can somebody help here ?Many txk, Quim


    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
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    Default Re: 90%+ resources used

    Hi!a reset of ZA settings should be enough in this cases.Probably your ZA database got corrupted.Next time either try to reboot or reset the settings. This way:1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after rebootCheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    quim Guest

    Default Re: 90%+ resources used

    Thanks for the reply, but it did not work, after step 6 laptop continues with same problems - mouse flashing, hdd running and cpu above 90% all the time. I would appreciate another solution. You are point into a
    ZA malfunction - as I did recently a new download and
    install of ZASS, should I
    reinstall it
    ?Regards, Quim

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: 90%+ resources used

    Yes, try to reinstall but this way:First remove ZA from add/remove programs then...01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.
    Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    quim Guest

    Default Re: 90%+ resources used

    Again it did not work - I have done the procedure twice (including re-install ZASS) just in case I had missed something in the first try.Now I just
    installed ZASS again, updated av/as definitions and run av/as -
    av hangs after
    a while
    and cpu usage remain all the time around 90%.Do you have another solution ? Would appreciate a lot.Regards, Quim

  6. #6
    Join Date
    Nov 2004
    Location
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    Posts
    17,292

    Default Re: 90%+ resources used

    Hi!yes, try to boot your system selectively, ONLY ZA and standards XP programs and services...This way:1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except ZLClient
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor, and click OK.
    8.) Restart your computerHow does it work?
    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.
    Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    quim Guest

    Default Re: 90%+ resources used

    Thanks, the computor was back to normal - cpu usage low, no more jumpy mouse and I could run ZASS av/as without any problems.After reboot with normal startup the
    problem
    was back. Does this mean it is not ZASS causing it, but some other program or
    service
    ?How
    to
    proceed next in order to find it
    quickly ?Regards, Quim

  8. #8
    Join Date
    Nov 2004
    Location
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    Posts
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    Default Re: 90%+ resources used

    Hi!
    yes, it looks like ZA is conflicting with some non-OS related services or startup items.
    Go back to MSCONFIG and put back things by group of 3-4.

    Important: First start with the services than move to the startup items.

    This way you should discover quickly which item is the culprit.

    Cheers,
    Fax

    Message Edited by fax on 08-29-2008 10:13 AM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    quim Guest

    Default Re: 90%+ resources used

    Hello,I found it
    - Ati external event utility.I have looked
    in properties - file is Ati2evxx.exe included in directory Windows/System32.I do have an
    ATI Mobility Radeon X2300 graphic card and driver is updated.Did some googling and checked in ATI site,
    found nothing
    specific related to
    my issue.What is your advise
    ? Is there a fix ? Permanent disable the process ? How and
    what are the consequences
    ?Many thanks,Quim

  10. #10
    Join Date
    Nov 2004
    Location
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    Posts
    17,292

    Default Re: 90%+ resources used

    Hi!I have no experience with ATI.Try to enable everything except that service and see if everything works as it should.If you don't see any difference than you should just keep it like this.You could also try to re-install the drivers. May be they are corrupted?Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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