I'm a long time user of ZoneAlarm. I keep it current all the time. Recently, my PC has been infected with some brastk.exe virus and ZA hasn't been able to clear it. I've tried following the instructions listed here:
to no avail. It keeps finding and deleting malware, yet everytime I load up it's still there. I've tried downloading Malwarebytes software, but everytime I click on a link it takes me to some search page and not the actual link. So I saved it on my laptop, put it on a thumb drive and saved it to my PC. As soon as I tried to open it, the computer said "This program is not responding and will be shut down." Great. So it won't let me install programs.
I've tried getting into "regedit", but it says it's locked by the administrator. I've tried changing the settings, and it won't let me.
The virus has taken over, and I am FURIOUS. Is the only option now formatting my hard drive and starting from scratch? I tried checking to see about doing a system restore, but the virus deleted all my previous restore points.
Operating System:Windows Vista Home Premium
Product Name:ZoneAlarm Internet Security Suite