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Thread: Major infection?

  1. #1
    layneh Guest

    Default Major infection?

    I have the ZA Internet Suite and Spybot running.
    A few days ago a ZA alert popped up that 2 active threats were found.
    Both were: Trojan.Win32.Agent.atgf
    with the only difference being their paths.
    Both were in the c:\windows\system32\svschost.exe


    The other one: svA
    shost.exe

    the "A" had an accent over it.
    I did a complete scan and ZA found and quarrantined and deleted the files.
    But I'm still having major problems.

    -Even though Spybot shows it running in the system tray and in the Processes, it will not open.-ZA cannot connect to the update server- I get redirected to other sites if I research the Spywareguard 2008 topic as well as others.
    -I cannot connect to the Zonealarm website either.
    (I am using another PC in my home).-I have downloaded various malware removal programs that were advised in this forum and in
    Castlecops, but even though they appear in the task manager Processes, I cannot see them, similar
    to the issue with Spybot.

    I have Hijackthis on that PC and am able to produce a log if that helps.
    I can also post screen caps from that PC also.
    thanks for any help!



    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: Major infection?

    Hi!first of all you should remove SpyBotS&D from the system, more security tool one on top of the other can block ZASS to do its job properly. SpyBotS&D is not up to the job anymore.Then follow what suggested here:http://forum.zonelabs.org/zonelabs/b...essage.id=3787You may need to run MBAM and Superantispyware in SAFE MODE. Depending on the infection you may also need to rename the installer to random names before installing.Cheers,Fax

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