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Thread: Malware detected by Geek Squad, but none identified by ZoneAlarm

  1. #1
    zoya Guest

    Default Malware detected by Geek Squad, but none identified by ZoneAlarm

    HI,I have two problems:
    1. My wireless keeps going on and off on my HP Pavilion laptop. Could that be malware related?
    I took the laptop for repair at Best Buy cause it turns out I have en extended service contract. They ran a diagnostic and told me I have 320 tracces of viruses and spyware. I ran a Webroot scan and it found all kinds of cokies plus a Trojan and anoter virus. ZoneAlarm scan identifies no infections. Now, I use ZoneAlarm all the time and update it regularly. So why would there be all of that stuff there?
    What do I do next? Please advise.
    Thanks,Zoya

    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Malware detected - VISTA / ZASS Removal

    Hi!probably your ZA is not well configured or is corrupted or its functioning is limited by other security tool installed.Unfortunately, when running multiple tools like the ones you have mentioned you end up having security tools fighting each others instead of protecting your system. I.e. more overlapping tools = less securityFollow the instruction below to completely remove ZASS, check your system for malware with proper tools, clean your PC registry and data and then reinstalling ZASS.First remove ZA from Start --> Control Panel --> Programs --> 'Unistall a program' (if there) then:01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, Computer
    06.) Click Tools, Folder Options, View TabNOTE: If you cannot see the menu bar with the Tools menu on it, you have
    to press the Alt-key on the keyboard and the menu bar should then be
    visible. 07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.14.) Close this window
    15.) Click Start, Computer
    16.) Double Click C:
    17.) Double Click the Windows Folder
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose YesNOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.22.) Close this window
    23.) Locate and delete the following files in the System32 folder if they are present:- vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - zpeng24.dll- zpeng25.dll
    24.) Clear your Temp Directory per the instructions below.- Go to Start -> In the search box
    - Type %temp% and press enter
    - Select all of these files and delete them25.) Clear the Prefetch folder per the instructions below.- Go to Start -> In the search box- Type Prefetch and press enter
    - Select all of these files and delete them26.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here: http://forum.zonelabs.org/zonelabs/b...essage.id=3787 27.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&amp;D, WinPatrol, AVG, NOD, PC Doctor, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.28.) Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim 29). Use the latest Downladerfrom here:<A href="http://www.zonealarm.com/zasuitedownload/" target=_blank>www.zonealarm.com/zasuitedownload/</A> 30). Install ZASS with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings. Also set ZASS to update its antivirus/antispyware signature every hour (1 hour).Cheers,Fax

    Message Edited by fax on 04-22-2009 10:21 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Malware detected - VISTA / ZASS Removal

    <hr>HI,
    I have two problems:

    1. My wireless keeps going on and off on my HP Pavilion laptop. Could that be malware related?

    I took the laptop for repair at Best Buy cause it turns out I have en extended service contract. They ran a diagnostic and told me I have 320 tracces of viruses and spyware. I ran a Webroot scan and it found all kinds of cokies plus a Trojan and anoter virus. ZoneAlarm scan identifies no infections. Now, I use ZoneAlarm all the time and update it regularly. So why would there be all of that stuff there?

    What do I do next? Please advise.

    Thanks,
    Zoya

    Operating System: Windows Vista Home Basic
    Software Version: 7.1 (Vista)
    Product Name: ZoneAlarm Internet Security Suite<hr>

    Kind of wondering about the over 300 viruses running....and hard to believe that figure....that many would extra running processes mean windows would not start or boot properly.

    Oldsod.

    Message Edited by Oldsod on 04-24-2009 01:11 PM
    Best regards.
    oldsod

  4. #4
    riceorony Guest

    Default Re: Malware detected - VISTA / ZASS Removal

    Hey Oldsod,

    I wonder whether GeekSquad is counting &quot;Tracking Cookies&quot; as a category of spyware... that would overly bloat the 320 number lol

    How have you been by the way, good sir?

  5. #5
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Malware detected - VISTA / ZASS Removal


    <blockquote><hr>riceorony wrote:
    Hey Oldsod,

    I wonder whether GeekSquad is counting "Tracking Cookies" as a category of spyware... that would overly bloat the 320 number lol

    How have you been by the way, good sir?
    <hr></blockquote>


    Hi riceorony

    (I always get a kick from your nick).
    No doubt they included cookies in the removal report(s) they provide to their clients.
    Also if they removed even one virus/troyan, they would include any associated registry keys found, any temp/install files, any activeX or clsid, any startup folder file, and any associated files with the troyan itself.
    The removal of onesongle troyan then could be a high count.
    But they have to show it this way to prove they have completely removed the malware and preformed the servies for which they are charging.

    I do the very same myself for cleaning up computers - complete listings and reports with breakdowns to show services have been rendered and are justified.
    I charge less than half of what geeksquad charges and usually give out lots of free time with the call...and still consider myself making a few good dollars.
    But the best is when you have many computers to fix all at once - the times racks up quickly working on three or more computers at the same time and this is where the pro shops make the fastest and most monies.

    Doing okay...waiting for spring to finally stay...gee it will be summer by then anyways..in canuck land.

    Oldsod.
    Best regards.
    oldsod

  6. #6
    zoya Guest

    Default Re: Malware detected - VISTA / ZASS Removal

    I am sure they do count everything... for effect The problem is that they would not fix my wireless problem, which is hardware, before i paid them $120 for cleaning up the &quot;malware.&quot; You know, I have an extended service contract with BestBuy for this laptop, and the contract only covers hardware, and not software, so they are just looking for a way to get some $$$ out of me. That is kind of sleezy, I think.

  7. #7
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Malware detected - VISTA / ZASS Removal


    <blockquote><hr>Zoya wrote:
    I am sure they do count everything... for effect The problem is that they would not fix my wireless problem, which is hardware, before i paid them $120 for cleaning up the "malware." You know, I have an extended service contract with BestBuy for this laptop, and the contract only covers hardware, and not software, so they are just looking for a way to get some $$$ out of me. That is kind of sleezy, I think.

    <hr></blockquote>


    I skip the extended warranties - the parts manufactures give out warranties (still needs labor for remove and replace if using a shop/technican) for their parts in the computer.
    Biggest problem with laptops is if the owner opens it on their own laptop, usually the manufacture's warranty is voided .... if the laptop needs a cleaning or removal of dust/dirt, just doing the simple maintenace by the owner now voids the warranty.

    Network cards in laptops are usually easily removed and replaced - not always that hard to do.
    Network drivers (and newer drivers) are found at the part maker's web site or at the laptop maker's web site - easy enough to get the same or newer drivers.

    120 dollars for malware removal whereas just restoring the windows (from the manufacture's saved partition) or reformatting and reinstalling would have been cheaper.

    Oldsod.
    Best regards.
    oldsod

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