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Thread: Cannot remove win32.trojan.generic.1265979

  1. #1
    gyrobob Guest

    Default Cannot remove win32.trojan.generic.1265979

    ZA scan discovered win32.trojan.generic.1265979 in C:\System Volume Information\_restore{B9823275-D858-498B-A4DC-C4EEDA322F67}\RP1084\A0178303.sys and won't let me delete or quarantine it. Those ZA options are grayed out. The only options left are to ignore it.

    When I try to get into that folder, a windows message pops up that says access is denied.

    I have ZA security suite. Windows XP. HP Pavilion Desktop 2.8 ghz pentium 4

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    gyrobob Guest

    Default Delete/Quarantine options grayed out for win32.trojan.generic.1265979

    ZA just discovered win32.trojan.generic.1265979

    I tried to delete it, ZA says that treatment failed

    I tried to quarantine it, ZA says that treatment failed

    The only options ZA shows as available now are to ignore it.

    The file is in C:\System Volume Information\_restore{B9823275-D858-498B-A4DC-C4EEDA322F67}\RP1084\A0178303.sys When I try to get in that folder, windows says access is denied.

    What next?

    Operating System:Windows XP Home Edition
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,284

    Default Re: Cannot remove win32.trojan.generic.1265979

    Hi!see here below how to proceed to clean your system :http://forum.zonelabs.org/zonelabs/b...essage.id=3787Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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