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Thread: Can't enable anti-virus or spyware.

  1. #1
    tintinx Guest

    Default Can't enable anti-virus or spyware.

    Hello
    In the anti-virus / anti-spyware screen my system shows functions as being off. When I try to click them to on is does not work, also it does not let me run scans. How do I sort this?
    Many thanksTintin


    Operating System:Windows ME
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Can't enable anti-virus or spyware.



    Hi Tintinx,











    "PERHAPS" I can help you, as I am a user of Zone Alarm Pro.
    The following may or may not help you, if not PLEASE post back.

    This may be due to damaged or out of date XML files.

    1. In the Worldwide Downloads list at

    www.microsoft.com/downloads

    2. In the Keywords box, type "Microsoft XML Parser 3.0 Service
    Pack 7" and then click Go.
    3. In the list of available downloads, click Microsoft XML Parser
    (MSXML) 3.0 Service Pack 7 (SP7).
    4. Run the file downloaded
    5. Follow the instructions on your screen.
    6. Reboot.








    Hope this info has helped you.








    Thank you for your time and have a nice evening!































    SlyFox:8}
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. tintinx Guest

    Default Re: Can't enable anti-virus or spyware.

    Hello
    System did not like it as it states that I need a newer version.
    I am also having a problem getting into web sites.
    ThanksTintin

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Can't enable anti-virus or spyware.



    Hi Tintinx,












    Hopefully the following info will solve your problem, if not PLEASE post back.











    Be sure that the Privacy Advisor is turned on (Privacy -> Cookie Control -Custom). Then, whenever a site is affected by your Privacy settings, it will appear in the Privacy Panel -> Sites list, where you can adjust settings for that specific site. http://www.donhoover.net/privacy.html











    If you have problems accessing any site that you need to log into, turn Privacy off for that site. Also, you may need to add the site to your Trusted Zone. And lastly, reduce privacy settings in your browser if necessary.











    It could be ZA does not 'remember' your network from boot to boot. Try resetting your database. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4.Reboot into the normal mode.










    Hope this info has helped you.










    Thank you for your time and have a nice day!






























    SlyFox:8}
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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