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Thread: message to tech support

  1. #1
    ed_spurrell Guest

    Default message to tech support

    I posted a message this morning with hope that tech support would help me.
    I have had no reply up to now....the response seems a bit slow for me.
    My zonealarm TrueVector Services is shutting down continuously.
    I really need your help...with this please?

    thanks in advance,
    Ed

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,443

    Default Re: message to tech support



    Hi,

    I AM NOT Tech Support, but I will try to help you.

    If this behavior is new and you've not changed other programs, then I think Zone Alarm is not recognizing your program permissions and you should reset them. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    PLEASE keep me posted on your results, Thanks.

    SlyFox

  3. #3
    ed_spurrell Guest

    Default Re: message to tech support

    Thank you for the quick response
    I shall try that now

  4. #4
    ed_spurrell Guest

    Default Re: message to tech support

    Thank you Slyfox that done the trick...TrueVector services have not crashed since and I gave it ample time to do so before I posted back here.
    I really got worried because of the many viruses on the net today. Zonealarm has been working for me for several years and I wouldn't surf without it


    Thanks again
    Have a great day!
    Ed

  5. #5
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,443

    Default Re: message to tech support



    Hi Ed_Spurrell

    You are very welcome! THANK YOU for posting back and "GOOD LUCK"!

    Have a "GREAT WEEKEND"!

    SlyFox

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