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Thread: urgent !! password forgotten

  1. #1
    stelios Guest

    Default urgent !! password forgotten

    I use the zonealarm security suite and I put a year ago a password so that my children cannot change any of the settings. Unfortunatelly I forgot the password and now I cannot change anything my self, not even to uninstall it. Help !!! Is there any way to retrieve my password or even to uninstall the program and reinstall it?

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm Internet Security Suite
    Software Version:5.x

  2. #2
    billc Guest

    Default Re: urgent !! password forgotten

    This Zone Labs Support page will tell you what to do.

  3. #3
    falstaff Guest

    Default Re: urgent !! password forgotten

    HI,
    The link you indicated is removed (http://www.nohold.net/noHoldCust25/P.../removePW.html)
    My problem: fogot the password. How to uninstall for new instalation or upgrade. Cannock stat "safe mode" in WIN XP, because it hangs on muq. Cannock dissable ZM as password required. Do not wnat ot copy all my info from disc to disc and then format C disc from scratch! Do not want to make image of disc (need outside help)
    Anytother way of bypasing the pasword issue?
    Thanks
    Falstaff

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: urgent !! password forgotten

    Hi!
    I am not sure you can remove the password not in SAFE mode.

    You can try the following:

    1.) Click Start -> Run
    2.) Type MSConfig in the run box and click OK
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything and click OK.
    8.) Restart your computer

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    falstaff Guest

    Default Re: urgent !! password forgotten

    Nope - your procedure didn't help.
    I did succeed on my Lap Top in WIN XP Home, by deleting file in store - Zone Alarm, in reg edit
    But I cannot enter Safe Mode on PC because it hangs and crashes on "Mup.exe" file!
    This is how in safe mode: http://www2.nohold.net/noHoldCust542.../removePW.html
    Thanks

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: urgent !! password forgotten

    Hi!
    then I am afraid I don't know other way than reinstalling the OS.

    Cheers,
    Fax

    Message Edited by fax on 07-11-2008 06:51 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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