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Thread: Update Issue > try A database reset to fix the problem

  1. #1
    oldcyclist Guest

    Angry Update Issue > try A database reset to fix the problem

    After the last upgarade of Zone Alarm, I noticed a small white slash in te ZA icon. when sliding the muse across it said "Zonealarm-update running". IAfter about 30 mins it was still running. Is this OK or is it somfthing I need to change ? Also the upclient.exe is setup to have internet acess .

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: Update Issue


    PLEASE try the following fix, if it does not fix the problem, PLEASE post back, Thanks.

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    "Politeness costs nothing and gains everything".

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