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Thread: Update Issue > try A database reset to fix the problem

  1. #1
    oldcyclist Guest

    Angry Update Issue > try A database reset to fix the problem

    After the last upgarade of Zone Alarm, I noticed a small white slash in te ZA icon. when sliding the muse across it said "Zonealarm-update running". IAfter about 30 mins it was still running. Is this OK or is it somfthing I need to change ? Also the upclient.exe is setup to have internet acess .

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:6.5

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Update Issue



    Hi,

    PLEASE try the following fix, if it does not fix the problem, PLEASE post back, Thanks.

    A database reset will fix the problem if Zone Alarm is the problem in the first place. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode. {Instructions if needed}
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

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