Dear Sir/Madam:

Yesterday, I noticed that ZA was updating when I connected to the Internet via a modem. The white arrow appeared over the Notification icon. However, I had previously disabled automatic updating. Today, when I booted up, ZoneAlarm started a spyware scan but I had the Scan scheduler feature disabled previously as well. When I checked, I noticed that many settings had been changed back to what appears to be their defaults and the password I had set previously was now gone. How can that happen? If I have password-protected the settings, how can that occur? I'm hoping someone from ZoneLabs can answer this question for me. I have other security software on my computer so ZA is not a single point of failure. Please advise.


Operating System:Windows XP Pro
Product Name:ZoneAlarm Pro
Software Version:6.5