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Thread: Dancing Scroll Bars

  1. #1
    hometourjay Guest

    Default Dancing Scroll Bars

    I have zone alarm set to high for Internet and Trusted Zone Security. Someone is playing with our scroll bars while we use browsers like Firefox, Opera and IE 7? How do I lock down the access with the Zone Alarm product to keep the hacker out? I'm using verison 7 of ZoneAlarm

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)
    Software Version:7.0

  2. #2
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Dancing Scroll Bars

    Was this problem with the scrollbar before the ZA or after?

    Scrollbars appear because the site has included them. They are usually javascripts or css, even if the site is written in xml.

    Any other security applications on the PC and what are they?

    Oldsod

    Message Edited by Oldsod on 03-31-2007 09:02 PM
    Best regards.
    oldsod

  3. #3
    hometourjay Guest

    Default Re: Dancing Scroll Bars

    I have been using ZA for a while.
    I noticed the problem for the last week.
    I upgraded to 7.0 the other day...and it is still there.Do you have any idea how to get ride of it?

  4. #4
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Dancing Scroll Bars

    This seems to be a window OS mistake. Something is wrong with the windows handling of something. If it was just one browser, I would say it was the browser, but all three means the OS is faulty.


    Uninstall the ZA and see if the problem disappears. Tnat way we can be sure if it is windows or the ZA.

    Just use the Windows firewall for the time to you see what is going on.

    Also, I added to the first reply and need some info. Please read it again.


    Oldsod
    Best regards.
    oldsod

  5. #5
    hometourjay Guest

    Default Re: Dancing Scroll Bars

    Thank you for your reply.
    I will uninstal ZA and run windows firewall.
    I have Grisoft AVG 7.5 running for anti-virus software.
    Thanks Again,
    Jay

  6. #6
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Dancing Scroll Bars

    Lets be careful and not rule out the possibility fo malware.

    So update your AV and do a scan in the safe mode.

    Then open the IE and do a scan online. Just disable the AV before downloading and running the scan>

    http://www.bitdefender.com/scan8/ie.html

    Then download these freeware, install and update and do full scans>

    http://www.emsisoft.com/en/software/free/

    http://www.superantispyware.com/

    http://www.lavasoftusa.com/products/...e_personal.php

    None of these run in real time and are just on-demand scanners. So they will not intrude onto your PC when they are not being used. Plus they are fairly decent scanners for being just freeware.


    If anything is found by any of these, then say what they are and where it is. We can have further steps to follow up.

    Best regards.

    Oldsod

    Message Edited by Oldsod on 03-31-2007 09:54 PM
    Best regards.
    oldsod

  7. #7
    hometourjay Guest

    Default Re: Dancing Scroll Bars

    tested everything....haven't noticed the problem today.
    I tried to reinstall ZA 7 but got an error requesting zpeng24.dll file.
    What is that?Along with the True Vector is missing.
    I don't know what that is either
    B-)

  8. #8
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Dancing Scroll Bars

    Hi

    Was the original problem still there after the ZA was uninstalled?
    Did you use your antivirus and antispy and scanned and made sure there was no malware?

    Follow the manual removal instructions or manual cleanup instructions here>

    http://forums.zonealarm.com/zonelabs...message.id=103

    The folders basically are these:

    "Internet Logs" (found in C\WINDOWS)

    "Zone Labs" (under your Program Files folder)

    "Zonelabs" (under your Windows System32 folder)

    The individual components that are referred to in the sticky post are found in the Windows\system32 and the windows\system32\dll cache and the windows\system32\drivers folders. Just use this general direction to find the components easier.

    That should remove enough remmants to allow the ZA to be reinstalled.

    As some advice for something you did not know, concerning the ZAFree version 7 installer. It has the ZASS underneath it. You could use the version 7, if you wished to, but it would not be my first choice to use. The ZAFree version 6.5 is leaner plus less bugs and it would be my first choice. But as to which version you use, that is your choice.

    ZA Free versions for downloading(present and past, including version 6.5) can be found here>

    http://download.zonelabs.com/bin/fre...seHistory.html

    This should fix the problem and please reply about the next events and what has happened after this reply.

    Best regards.

    Oldsod
    Best regards.
    oldsod

  9. #9
    hometourjay Guest

    Default Re: Dancing Scroll Bars

    The problem came back after doing anti virus, spy ware and malware scans.
    I tried a different firewall and the problem occured.
    It looks like the touch pad and the mouse are effected.
    Not sure how to fix both of them.

  10. #10
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Dancing Scroll Bars

    Got the drivers handy or the manufactures site for the download of the drivers available?

    Uninstall the manufactures keyboard/touch pad software in the safe mode using the Add/Remove in the Control Panel and reinstall in the next reboot into the safe mode. That may fix the problem.

    The default windows keyboard driver and the default windows mouse driver will be operating instead of the manufactures extra keyboard/touchpad drivers. So the keyboard and touch pad will work okay anyways without the manufactures addons. In fact the removal of the manufactures addon software may remedy the problem.

    In fact the Toshiba laptop of mine has no such addons and everything works fine. But I did a reformat/reinstall with a clean plain Windows OS, changed the key to the one on the bottom of the laptop and installed the needed drivers from the Toshiba site. But they were personally selected and downloaded on to a USB and then installed on the fresh Windows install- this way I avoided the bloat from the Recovery disk and have a lean and clean laptop.

    Oldsod
    Best regards.
    oldsod

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