Page 1 of 3 123 LastLast
Results 1 to 10 of 23

Thread: AVG reports

  1. #1
    brendand Guest

    Default AVG reports

    Today I booted my PC and was informed by AVG anti-virus that Zone Alarm is a threat. It referred to fairly innocent looking files in the ZoneLabs installation folder, identifying them as the trojan 'Agent_r.CX'. So which is at fault here... Zone Alarm or AVG? Or is there a sneaky virus pretending to be ZoneAlarm?

    Here's the specific message I get from AVG's "Resident Shield alert":


    -=-=-=-=-=-=-=-=-

    Multiple threat detection

    Infections list:

    1
    File name: C:\WINDOWS\SYSTEM32\ZONELABS\LIB\ZPY.ZIP.DLL
    Threat name: Trojan horse Agent_r.CX
    Detected on open.

    2
    File name: C:\WINDOWS\SYSTEM32\ZONELABS\LIB\LICENSEUI.ZIP.DLL
    Threat name: Trojan horse Agent_r.CX
    Detected on open.

    3
    File name: C:\WINDOWS\SYSTEM32\ZONELABS\LIB\CONFIGWIZARD.ZIP. DLL
    Threat name: Trojan horse Agent_r.CX
    Detected on open.

    4
    File name: C:\WINDOWS\SYSTEM32\ZONELABS\LIB\ZLSVC.ZIP.DLL
    Threat name: Trojan horse Agent_r.CX
    Detected on open.

    -=-=-=-=-=-=-=-=-

    Thanks,
    Brendan

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm (Free)

  2. #2
    whoptbird Guest

    Default Re: AVG reports

    I had same problem.
    My problem started after a reboot however.
    I'm wondering if there was some sort of update that caused this to happen.
    I d/l trojan hunter and ran that on the windows\system32\zone labs
    folder and found nothing.
    I told avg to ignore and hope that one of the 2 progs will find a problem and fix it... assuming that there is no trojan

  3. #3
    dsmerchek Guest

    Default Re: AVG reports

    Yes I just got the latest update form avg and I'm getting the exact same messages.

  4. #4
    macabre Guest

    Default Re: AVG reports

    I am getting the exact same problem - after today's update of AVG
    AVG version 8.0.173Virus datbase version 270.8.0/1723Release date October-13-08, 2:42 PM

  5. #5
    whoptbird Guest

    Default Re: AVG reports

    Found this forum entry for avg http://freeforum.avg.com/read.php?4,151575,backpage=,svIf you are running avg free this is their solution...


    In case AVG Free detects some file on your PC as infected, this file was moved to AVG Virus Vault, and you are sure that this file is correct and clean, it is possible that the detected file is a false alarm. If so, we shall prepare the correction as soon as possible. Unfortunately, false alarms do appear from time to time in every Anti-Virus software.

    To solve the problem, please send us this file for analysis directly from the AVG Free program this way:
    <ul>[*]Open AVG Free User Interface.[*]Choose the &quot;Virus Vault&quot; option from the &quot;History&quot; menu.[*]Select the false positive file (one click) and click on the &quot;Send to analysis&quot; button.[*]Fill in your e-mail address[*]Confirm the dialog[/list]

    This way file will be sent to our virus specialists for analysis and we will inform you about the result.

  6. #6
    topher Guest

    Default Re: AVG reports

    yep, i'm getting the same 10 files - had to uninstall za to get back online (to view this forum) prefer za over windows firewall because of internet connection sharing. i don't need to turn za off (usually) to use ics.

  7. #7
    lladnar Guest

    Default Re: AVG reports

    Ditto here.

    I was forced to uninstall ZoneAlarm and reinstall, since AVG blocks the files, even if you hit &quot;ignore&quot; (read the fine print)
    When I tried to install, things froze. I was forced to uninstall AVG-8, switch to safe-mode as Administrator, then reinstall Zone-Alarm.

    I have not reinstalled AVG-8. I am unsure what to do now.

    Perhaps alerting AVG about this problem might cause them to address the issue?

  8. #8
    lladnar Guest

    Default To all users affected by latest AVG Update

    On the AVG forum site one user writes:

    Yes, it is a false positive. Open Resident Shield and click on Manage Exceptions. You can list the directory path as an exception. Works like a charm.

  9. #9
    msongs Guest

    Default Re: To all users affected by latest AVG Update - tried that suggestion

    hello,

    same problem here with AVG lol well it is free.

    went to resident shield and manage exceptions and chose the path as C:\programFiles\ZoneLabs\ZoneAlarm (using the up arrow search in windows)
    saved the exception, uninstalled zone alarm, reinstalled ZA and.......

    NO change still getting the infection message!

    the exact path to the infection is C:\windows\system32\zonelabs\lib\zlsvc.zip.dll but I have no clue how to enter that into the
    AVG exceptions.

    so now have unistalled zone alarm again and I can either ignore the infection msgs from AVG or uninstall AVG or uninstall ZA.

    well well

    Msongs

  10. #10
    topher Guest

    Default Re: To all users affected by latest AVG Update - tried that suggestion

    you need click add path then browse to c:\windows\system32\zonelabs it worked i tried it

Page 1 of 3 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •