I play World of Warcraft. Recently, my WoW accounts were hacked using a game thief keylogger trojan. I was using another security system at the time, so installed Zone Alarm Security Suite immediately. It found the trojan and quarentined it. The person continues to attempt to ping my computer, but Zone Alarm stops it. With Blizzard's help, I was able to get my WoW account back online, but the person hacked my account again. Zone Alarm claims there is no trojan horse, spyware, virus on my computer, so, my next question is, how are they still getting into my account? Does anyone know anything about the game thief trojan and whether my computer really is safe? We already figured out they don't have access to my email accounts. Apparently, the way this trojan horse works is it bypasses my email listed with Blizzard and has password retrievals sent to their email account, even though the Blizzard site doesn't see this happening? Any help would be appreciated.
Operating System:Windows XP Pro
Product Name:ZoneAlarm Internet Security Suite