Sue: Hi - donated to USO to get my Zone Alarm Free back. Am having download problems. Who do I go to for help please?
RayAnn: What is happening?
Sue: While installing message says "Please use the service manager to shut down the True Vector service and then re-start the installer program." I don't understand.
RayAnn: I am sorry for any frustration. Unfortunately, we are only customer service and not technically trained. Please use the link below to access the free email tech support and they should be able to help.
RayAnn: www.zonealarm.com/tsform
Sue: Also, is it true that we now need to purchase items from another company or make a charity donation to get the free version ?
RayAnn: The free version you dont need to purchase anything for that. It is just a free firewall on our website.
RayAnn: But we do not support it either.
Sue: Did I run onto some kind of scam?
RayAnn: I do not know. But I havnt heard of this offer.

Can someone help please?

Thank you!

Operating System:Windows XP Home Edition
Product Name:ZoneAlarm (Free)