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Thread: Opening Zone Alarm

  1. #1
    dgavery Guest

    Default Opening Zone Alarm

    I read an article about the April Fools Day worm, noted that I should check to see if I had recent virus software updates, and tried to open Zone Alarm. Clicking on Zone Alarm has produced no response. It has always opened immediately before. Any suggestions? Possible causes?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Opening Zone Alarm


    <BLOCKQUOTE><HR>dgavery wrote:
    I read an article about the April Fools Day worm, noted that I should check to see if I had recent virus software updates, and tried to open Zone Alarm. Clicking on Zone Alarm has produced no response. It has always opened immediately before. Any suggestions? Possible causes?

    Operating System:Windows XP Pro
    Software Version:8.0
    Product Name:ZoneAlarm Internet Security Suite

    <HR></BLOCKQUOTE> to the Zone Alarm User Forum..It sounds like your ZA Database may be corrupted.

    ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together then

    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot



    Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues remove them and install back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, Registry Guard or locking tools, etc...--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:981013851
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5595
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    dgavery Guest

    Default Re: Opening Zone Alarm

    I held down the Control &amp; Shift keys while right-clicking on the ZA icon, no box opened.

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Opening Zone Alarm


    <BLOCKQUOTE><HR>dgavery wrote:
    I held down the Control &amp; Shift keys while right-clicking on the ZA icon, no box opened.
    <HR></BLOCKQUOTE>I just tried that function works on both my WinXP and Vista ZA v8 with no problem..It looks like your Have Corrupted your Installed ZA files..The simplest procedure is to :1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right, Livewire) ZASS http://download.zonealarm.com/bin/fr...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4.) Now use the new ZoneAlarm Removal Tool: Click here &gt; http://download.zonealarm.com/bin/fr...cpes_clean.exeSave to desktop, right click and "run as administrator"This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions.
    (you can un-install without net connections)5.) Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Please note that ZASS and ZAXdo not play nice with many overlapping security tools (even if disabled). To troubleshoot ZASS/ZAX issues remove them and install back once you see that ZA works as it should. For example,Norton/Symantec, McAfee,Spyspweeper, Spyware Doctor, trojan hunter, adware, SpyBotS&amp;D, PC tools Threatfire, otherantivirus, antispyware, Registry Guard or locking tools, etc...--------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:981013851
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5595
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    dgavery Guest

    Default Re: Opening Zone Alarm

    Is there something I need to do before unchecking &quot;Load ZA at startup&quot;? It won't let me uncheck it.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Opening Zone Alarm


    <BLOCKQUOTE><HR>dgavery wrote:
    Is there something I need to do before unchecking "Load ZA at startup"? It won't let me uncheck it.
    <HR></BLOCKQUOTE>Sounds like your computer may be Infected with Malware, that is Blocking ZoneAlarm to function..NOTE: the steps below works only if you are on the latest versions of ZA (8.0.298.000). If you are not, please update.
    Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;2. Set ZA antispyware to "Deep inspection scan" under the advanced options on ZA antivirus/antispyware tab (detection);
    3. Reboot in SAFE MODE WITH NETWORKING;
    4. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    5. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA antispyware back to recommended settings ("Intelligent quick scan")7. Ensable System restore

    How to start in SAFE MODE WITH NETWORKING:
    http://www.microsoft.com/resources/d..._failsafe.mspx

    How to disable windows SYSTEM RESTORE:
    http://support.microsoft.com/kb/310405 If the abovefails try to clean your system with MBAM:http://www.malwarebytes.org/mbam.php
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    Download. update and scan with superantispyware FREE:
    http://www.superantispyware.com/download.htmlWARNING: Some malware will block the download of this software, rename the installer to a random name before saving and runningif the above fails try the bootable CD fromDrWeb:http://www.freedrweb.com/livecd/and:http://www.emsisoft.com/en/software/free/

    if ALL the above fails please post your Hijackthis log here:
    http://www.bleepingcomputer.com/forums/topic34773.html


    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    dgavery Guest

    Default Re: Opening Zone Alarm

    Attempted to uninstall ZA. Uninstall failed, but ZA opened up and now appears to be working fine. Downloaded most recent update, no problem.

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Opening Zone Alarm


    <BLOCKQUOTE><HR>dgavery wrote:
    Attempted to uninstall ZA. Uninstall failed, but ZA opened up and now appears to be working fine. Downloaded most recent update, no problem.
    <HR></BLOCKQUOTE>Thank you for the progress Report..Please post back if you need hwelp again
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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