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Thread: Zone alarm Scan screen freezes up

  1. #1
    richardlem Guest

    Default Zone alarm Scan screen freezes up

    While doing a antispyware scan, the scan screen indicated that it was still scanning, but the elapsed time didn't change and the same file was displayed . The file that was constantly displayed was: win32.worm.swimnag.280064a.dll.
    It had just successfully completed an antivirus scan.

    I tried to shut down the process, but there was no response. I finally shutoff Zone Alarm and proceeded to rescan. The program froze halfway thru the antivirus scan, with the same file displayed. Is this a program problem, or do I have a virus/


    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Default Re: Zone alarm Scan screen freezes up

    It sounds like your Computer may be infected with Malware that is blocking ZA Anti-Virus Scan..Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;2. Set ZA antispyware to "Deep inspection scan" under the advanced options on ZA antivirus/antispyware tab (detection);
    4. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    5. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA antispyware back to recommended settings ("Intelligent quick scan")7. Ensable System restore

    How to start in SAFE MODE WITH NETWORKING:

    How to disable windows SYSTEM RESTORE: If the abovefails try to clean your system with MBAM:
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    Download. update and scan with superantispyware FREE: Some malware will block the download of this software, rename the installer to a random name before saving and runningif the above fails try the bootable CD fromDrWeb:

    if ALL the above fails please post your Hijackthis log here:

    WinXP SP3
    ZoneAlarm Security Suite version:
    TrueVector version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version:981051740
    Anti-spyware engine version:
    Anti-spyware signature DAT file version:01.200903.5605
    AntiSpam version:
    ZoneAlarm Extreme Security

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