Results 1 to 2 of 2

Thread: Zone alarm Scan screen freezes up

  1. #1
    richardlem Guest

    Default Zone alarm Scan screen freezes up

    While doing a antispyware scan, the scan screen indicated that it was still scanning, but the elapsed time didn't change and the same file was displayed . The file that was constantly displayed was: win32.worm.swimnag.280064a.dll.
    It had just successfully completed an antivirus scan.

    I tried to shut down the process, but there was no response. I finally shutoff Zone Alarm and proceeded to rescan. The program froze halfway thru the antivirus scan, with the same file displayed. Is this a program problem, or do I have a virus/

    Richard

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Antivirus

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Zone alarm Scan screen freezes up

    It sounds like your Computer may be infected with Malware that is blocking ZA Anti-Virus Scan..Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

    1. Disable system restore;2. Set ZA antispyware to "Deep inspection scan" under the advanced options on ZA antivirus/antispyware tab (detection);
    3. Reboot in SAFE MODE WITH NETWORKING;
    4. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
    5. Run a full ZA AV/AS scan;
    5. Reboot in Normal Mode
    6. Set ZA antispyware back to recommended settings ("Intelligent quick scan")7. Ensable System restore

    How to start in SAFE MODE WITH NETWORKING:
    http://www.microsoft.com/resources/d..._failsafe.mspx

    How to disable windows SYSTEM RESTORE:
    http://support.microsoft.com/kb/310405 If the abovefails try to clean your system with MBAM:http://www.malwarebytes.org/mbam.php
    WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running
    Download. update and scan with superantispyware FREE:
    http://www.superantispyware.com/download.htmlWARNING: Some malware will block the download of this software, rename the installer to a random name before saving and runningif the above fails try the bootable CD fromDrWeb:http://www.freedrweb.com/livecd/and:http://www.emsisoft.com/en/software/free/

    if ALL the above fails please post your Hijackthis log here:
    http://www.bleepingcomputer.com/forums/topic34773.html

    --------------------------------------------------------
    WinXP SP3
    ZoneAlarm Security Suite version:8.0.298.000
    TrueVector version:8.0.298.000
    Driver version:8.0.298.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:981051740
    Anti-spyware engine version:5.0.209.0
    Anti-spyware signature DAT file version:01.200903.5605
    AntiSpam version:6.0.0.1429
    -------------------------------------------------
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •