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Thread: Zone Alarm keeps detecting a "new" zone.

  1. #1
    rwynn Guest

    Default Zone Alarm keeps detecting a "new" zone.

    What causes ZA to keep detecting a new zone? It finds the same IP and DNS settings and thinks it is a new zone and wants to automatically configure. Is it losing the previous zone?
    It only happens occasionally, not everytime the computer boots up.Thanks in advance for the help.

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm keeps detecting a "new" zone.



    Hi,

    Welcome to the Forum!

    I am sorry you are having problems and hopefully I will be able to find a solution for you.

    PLEASE try the following, if you are interested, but remember you will LOSE your CUSTOMIZATIONS. This will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, Thanks.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Zone Alarm keeps detecting a "new" zone.

    Thank you for the help!
    One minor detail I left out, was the fact I just reverted to 7.0.337 from 7.0.362, so I just went through the procedure of deleting the history files and registry entries and doing a complete install of 337. Since I did that on Wednesday ZA has found a "new" zone, because apparently the "old" one disappeared on two different occasions. Any thoughts?

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Zone Alarm keeps detecting a "new" zone.

    PLEASE complete the database reset and let me know if it solves your issue, THANKS.SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  5. Default Re: Zone Alarm keeps detecting a "new" zone.

    Will Do. I will see how it works and let you know.

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