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Thread: Zone Alarm causes errors on my website

  1. #1
    bwwhite Guest

    Default Zone Alarm causes errors on my website

    I maintain a website (www.tcbc.us) and recently installed Snap Shot Previews to the site (and no, I don't need to hear about how
    you love or hate the Snap Shots, thank you
    ).
    Snap Shots (installed only for external links) work just fine except when I have Zone Alarm Security Suite 7 running.
    With ZA running, whenever I go to my website, IE7 displays a yellow triangle with exclamation point
    in the lower left portion of the status bar.
    It says the page is "done, but with errors".
    When I double click the to see the errors, it tells me it expects a ')' on line 3 of the webpage.
    It does this for every page on my site.
    Also, no Snap Shots appear on my site.
    If I unload ZA, the site works just fine.
    If I load ZA while the site is up, it seems the site continues to work just fine.
    It is only when ZA is loaded and I go to the site, that the Snap Shots don't work.
    I can't figure out how to configure ZA to work with my site.
    I've added the site, along with www.snap.com, and shots.snap.com to my trusted zones in ZA, but that didn't seem to help.
    If you are running ZA and want to see for yourself, go to the site (http://www.tcbc.us) and turn on Snap Shots (icon on left side of home page).
    The primary pages that have external links are http://www.tcbc.us/ChurchMap.aspx and http://www.tcbc.us/RecSites.aspx.
    Both of those pages are accessible from the menu on the home page.
    If you can't see the Snap Shots, try turning off ZA and refresh the pages or restart the browser.
    Thank you in advance for any help!
    Bruce

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Zone Alarm causes errors on my website

    Hi!this is a ZA privacy feature issue.ZA uses a script to perform the privacy settings on the page. <script language='javascript' src='http://127.0.0.1:2192/js.cgi?pca&r=16827'></script>
    Now some sites have another script running on their pages. The function of this script is to count the number of scripts running on the page. If the privacy settings are on, then there is 1 more script running than should be, thus the page fails to load. The only way around this is to turn off the privacy settings in ZA.Are you able to remove the counting? Its probably coming from the snapshot site...Cheers,Fax

    Click here for ZA Support
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  3. #3
    bwwhite Guest

    Default Re: Zone Alarm causes errors on my website

    Thanks for the info!
    If, under privacy,
    I turn off cookie control, life is good again!
    Bruce

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