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Thread: Access denied for .pdf and flash files

  1. #1
    vivn Guest

    Red face Access denied for .pdf and flash files

    Earlier i was unable to access email attachments (within yahoo or hotmail). I was told to rectify Mobile control and give
    super status and also put the websites in the trusted sites list. It worked fine till a few days back. I did not update the ZA program except for virus definitions.
    Now again i am unable to access/download adobe reader or flash files from yahoo/hotmail or even other websites. I get the same error message: "This object has been blocked". I tried the same advice but to no avail.
    Also I have put the adobe site too on my trusted list, allowed full permission (three bars status), enables cookies etc. Then i tried downloading adobe flash player. Again it gave the same error message.
    Please help.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:Other ZoneAlarm Product

  2. #2
    Join Date
    Apr 2004
    East Coast of Florida - Lightening/Shark Bite Capital of the World

    Default Re: Access denied for .pdf and flash files


    Welcome to the Forum!

    I am sorry you are having problems and hopefully I will be able to find a solution for you.

    PLEASE try the following, if you are interested, but remember you will LOSE your CUSTOMIZATIONS. This will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.
    2. Navigate to the c:\windows\internet logs folder.
    3. Delete the backup.rdb and iamdb.rdb files in the folder.
    4. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    PLEASE keep me posted on your results, Thanks.


  3. #3
    vivn Guest

    Default Re: Access denied for .pdf and flash files

    My apologies for replying so late.

    Your solution worked perfectly. And losing the customizations wasn't a hassle at all. Infact it cleared out the junk.

    Thank you for your time.


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