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Thread: Help please!

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  1. #1
    dakoracing Guest

    Default Help please!

    Hi I am new and I have had Zonealarm for about 10 or so days. My question I need help with is this:While I am on Poker Stars my connection starts out fine, then I start gradually losing connection

    and this did not start until I starting using Zonealarm. Is there something I can do to help with this? I
    have put poker stars as a trusted site
    already but I am still having problems. No
    fun to play when you are losing connection at
    the time.
    I would really appreciate any help at all. Thanks very much.

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2

    Default Re: Help please!

    The most common cause is that you are losing your IP address. Most ISPs use DHCP to assign IP addresses. Many also send a heartbeat to see if you are still connected. ZoneAlarm may have blocked them.

    1. Go to Run type in command, hit OK, and type ipconfig /all then press enter. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side
    2. In ZA on your machine on the Firewall>Zones tab click Add and then select IP Address. Make sure the Zone is set to Trusted
    3. Click OK and then Apply and see if that works to fix it

    OR

    Disable Zone Alarm at start up by clicking on Overview , Preferences and uncheck box under General . This will prevent Zone Alarm from loading when you start your computer. By doing so, your computer will detect your DSL modem, current IP address, etc. Then click on Zone Alarm to load the security suite.

  3. #3
    dakoracing Guest

    Default Re: Help please!

    Thank you. I will try that. Hope it works! Have a great day

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