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Thread: HP Photosmart 2710 - Zone Alarm Vista Conflict

  1. #1
    jcrouch Guest

    Default HP Photosmart 2710 - Zone Alarm Vista Conflict

    I have recently purchased a Dell Laptop with Vista Home.
    I have installed the HP Vista software for the Photosmart printer and it works fine until I install Zone Alarm Suite for Vista.
    Right after I start up the laptop I get a couple of prints then the pring jobs go into queue and don't print until I shut down the laptop and restart.
    Does anyone know of a solution to this?


    Operating System:Windows Vista Home Basic
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    watcher Guest

    Default Re: HP Photosmart 2710 - Zone Alarm Vista Conflict

    Dear JCrouch:

    Have you tried HP Update to see if a new driver is available? Click Start, HP Director, then click Software Update. I recently downloaded a new driver from HP for my printer which is similar to yours.

    Hope this helps.

    WATCHER

  3. #3
    jcrouch Guest

    Default Re: HP Photosmart 2710 - Zone Alarm Vista Conflict

    Thanks
    for your responce Watcher
    I checked for updates and was advised that I am current.

  4. #4
    watcher Guest

    Default Re: HP Photosmart 2710 - Zone Alarm Vista Conflict

    Dear JCrouch:

    Do you receive any error messages? Also, have you tried disconnecting from the Internet, shutting down ZAISS, and then attempting to print to see if ZAISS is the culprit?

    WATCHER

  5. #5
    jcrouch Guest

    Default Re: HP Photosmart 2710 - Zone Alarm Vista Conflict

    Hello Watcher,
    No there are no error messages, just goes into queue and will not print and will not cancel either.
    Prints at next start-up.

    I did some furhter checking in this forum and this appears to be a known problem with a lot of he said (HP's fault) she said (No it ZA's fault) but no solution.
    I installed and reinstalled a couple of times and the problem definately starts to occur
    "Immediately"
    after installing Zone Alarm so I am in the she said camp.


    I have solved the problem by changing the Printer properties
    (Advanced
    Tab) to "print directly to the printer" rather than the default of "spool print documents"

    Thanks for responding -- Much appreciated.


  6. #6
    watcher Guest

    Default Re: HP Photosmart 2710 - Zone Alarm Vista Conflict

    Dear JCrouch:

    The only other thing I can think of is the program permissions for HP components in the programs' list. Click Program Control, Programs tab, and look for HPDJ Print Engine, or something similar. Mine has 3 green bars(Super) and green checkmarks in Access-Trusted and Internet. The remaining colums have red X's(Block). These are SmartDefense Advisor settings. Ditto for HP DeskJet.

    If anyone else has a solution to this problem, please respond.

    Hope this helps.

    WATCHER

  7. #7
    jcrouch Guest

    Default Re: HP Photosmart 2710 - Zone Alarm Vista Conflict

    Hello Watcher,
    I tried adding a couple of programs that looked similar to HPDJ Print Engine to the Program Control with the setting you suggest without fixing the problem.

    Printing directly to printer instead of spooling is really not a problem for me so I think I will keep the settings I have for awhile.

    Thanks again for our input.

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