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Thread: Firewall turns itself off

  1. #1
    bob_the_builder Guest

    Default Firewall turns itself off

    I have noticed that when I turn off my PC and later reboot the machine that the ZA Firewall has turned itself off. I switch it on again and it stays on all the time the session lasts but when I turn off and reboot the firewall is off again.
    Has anyone encountered this and how do I stop it happening?
    Thanks

    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Firewall turns itself off



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    What version of ZA are you using, for example, 408, etc.PLEASE?

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. bob_the_builder Guest

    Default Re: Firewall turns itself off

    Thanks
    I have reset everything to default as per instructions and recustomised everything back the way I like it and it seems to be OK. I have rebooted several times and firewall seems stable now. I will keep an eye on it and get back to forum if problem shows up again.
    Thanks again.

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Firewall turns itself off

    Hi,You are Very Welcome.Thank you for posting back and I am glad to hear your issue has been solved.Have a Great Day!SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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