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Thread: Cannot Slide Program Control to High

  1. #1
    rhdcheme Guest

    Default Cannot Slide Program Control to High

    I am running Zone Alarm Free on Vista 32 Home Premium. Is there a way to set program control to HIGH? When I try to slide the control from MEDIUM to HIGH, it automatically shifts back to MEDIUM. Is HIGH not available on the free version?

    Also, ZA seems to interfere with TRACEROUTE in that the hops are not shown. Is there a workaround?

    Operating System:Windows Vista Home Premium
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Cannot Slide Program Control to High



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Cannot Slide Program Control to High

    I did exactly as you instructed, but still won't slide to high.

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