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Thread: Program Control - Auto Learn

  1. #1
    pfanelli Guest

    Default Program Control - Auto Learn

    Good Morning,
    My issue is that I find that
    ZA doesn't seem to lean about program control as I respond to alterts.
    For example (this is just one example - there are many), it might ask me about if a Ghost file is okay to contact the internet.
    I respond 'yes' and that I want ZA to remember the setting.
    As I continue computing, at some point ZA will ask me again if that specific file can communicate with the internet.
    I have the Program Control set on Auto Learn - what do I need to do differently so that ZA will 'remember' what I tell it?
    I'm running XP Home and Video on an AMD processor.
    Thanks,Patrick

    Operating System:Windows XP Home Edition
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Program Control - Auto Learn



    Hi,

    Welcome to the Forum!

    I am very sorry that you are having issues with ZA and hopefully I will be able to help you find a solution.

    PLEASE try the following, as this will bring the firewall back to the original settings.

    I think is your Zone Alarm database has gotten corrupt and does not remember your Zones settings. Reset your database and see if that will fix it. Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    MAKE SURE you remove ALL the backup.rdb and iamdb.rdb files.

    Reset the database this way; you will lose your customizations and will need to reconfigure Zone Alarm.

    1. Boot your computer into the Safe Mode.

    2. Navigate to the c:\windows\internet logs folder.

    3. Delete the backup.rdb and iamdb.rdb files in the folder.

    4.Then empty the Recycle Bin.

    5. Reboot into the normal mode.

    How Do I Boot Into Safe Mode?

    http://www.laplink.com/support/kb/article.asp?ID=102

    PLEASE keep me posted on your results, THANKS.

    SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













  3. Default Re: Program Control - Auto Learn

    Hi SlyFox,
    I followed your instructions exactly and all seems to be well - ZA seems now to remember all the settings.
    I'll continue to monitor.
    Thank you much for your quick expert response.
    All the best,Patrick

  4. #4
    Join Date
    Apr 2004
    Location
    East Coast of Florida - Lightening/Shark Bite Capital of the World
    Posts
    2,477

    Default Re: Program Control - Auto Learn

    Hi Patrick,You are Very Welcome!Thank you very much for posting back and hopefully your issue has been fixed, if not PLEASE post back, THANKS.Have a Great Day!SlyFox
    "Politeness costs nothing and gains everything".

    Click here for ZA Support

    Avail. 24x7 - Excl. Holiday













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