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Thread: Firewall resets zones, won't allow trusted zone >And DO NOT restore previously saved

  1. #1
    frankf Guest

    Default Firewall resets zones, won't allow trusted zone >And DO NOT restore previously saved

    Like the subject says, with ZoneAlarm 7.0.462.000, after working very well for some time, ZA resets (or doesn't save) anything and will not allow a trusted zone.

    Every time I boot, ZA says it finds a new network. This happens regardless of location. I could be hooked up to my regular office network, the IP for which I have input many times now, and ZA still asks whether to treat the network as trusted or internet.

    After booting, the firewall settings the program requested are not saved. Regardless of the input at start up, ZA shows only "New network," with the correct IP, but treats everything as in the internet zone. ZA will not save the attempt to put the network in the trusted zone. ZA will not save any added networks.

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Firewall resets zones, won't allow trusted zone

    Hi!
    You may want to try to reset your ZA database and see if fixes the issue.

    This way:

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    And DO NOT restore previously saved settings. They may be the origin of the problem.

    Or may be you are suffering from the bug reported here and fixed in the latest beta?
    http://download.zonelabs.com/bin/free/beta/zabeta.html

    "...issue where the client would suddenly "forget" it's settings and ask over and over for a new network or program"

    If the reset does not solve your issue better to contact ZA directly: www.zonelabs.com/tsform

    Cheers,
    Fax
    P.S. Please do not double post your messages in more sections. Thank you.

    Message Edited by fax on 03-17-2008 04:51 PM

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