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Thread: Help, IP address?

  1. #11
    sad_user Guest

    Default Re: Help, IP address?

    thanks for getting back to me ,we
    have only had Internet for 3 weeks so have not needed any protection, the only thing we had was avg free and or **bleep** anti-virus. I have been digging around and found -updlog.txt, near the bottom it says "update failed. update operation failed to establish connection to proxy server". is that me or Za, I can download from microsoft etc with no problem.thanks:8}

  2. #12
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Help, IP address?

    Hi!yes, please post the complete updlog.txt, I mean the one in C:\Windows\System32\ZoneLabs\avsys\_updLog.txtChee rs,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #13
    sad_user Guest

    Default Re: Help, IP address?

    18:50:34:
    ================================================== =======
    18:50:34:
    =====
    Trace log started. Thu Apr 03 18:50:34 2008
    =====
    18:50:34:
    ================================================== =======
    18:50:34:
    Directory "product_path" not exists: C:\WINDOWS\system32\zonelabs\avsys\product
    18:50:34:
    Directory "reserve_dir" not exists: C:\WINDOWS\system32\zonelabs\avsys\reserve
    18:50:34:
    Updater build: 1.2.007, compiled for: Kaspersky Anti-Virus for Windows Workstations:5.0.676.0

    Executable file name: C:\WINDOWS\system32\ZoneLabs\UpdClient.exe
    18:50:34:
    Updater configuration:

    product 'ZAAV'

    version ''
    18:50:34:
    Updater settings:

    current user: SYSTEM

    local region Russia

    Update objects: update bases enabled, update patches enabled

    Retranslation is not required

    AdminKit transport is enabled

    network timeout 20

    log level 10

    FTP works in active mode

    rollback folder C:\WINDOWS\system32\zonelabs\avsys\reserve

    retranslation folder

    temporary folder C:\WINDOWS\system32\zonelabs\avsys\temp

    updates_retransl 0

    proxy server address localhost:12080
    18:50:34:

    authorization methods: none
    18:50:34:

    updater identity string: AAAA39XBA
    18:50:34:
    Product configurarion:

    application: 0

    installation identifier: 24503

    session identifier: 2

    serial number:

    product folder: C:/WINDOWS/system32/zonelabs/avsys/product/

    root folder: C:/WINDOWS/system32/zonelabs/avsys/root/

    language: 1

    OS: OS Windows 5.0

    Components: 'AVS':5.0.0.0, 'Updater':5.0.0.0
    18:50:34:
    Getting updater lists for product 'ZAAV'
    18:50:34:
    Source list:

    user defined URL http://kav.zonelabs.com/, proxy enabled

    user defined URL http://kav.zonelabs.com/, proxy enabled

    user defined URL http://kav.zonelabs.com/, proxy enabled
    18:50:34:
    Downloading files from user defined URL http://kav.zonelabs.com/, proxy enabled
    18:50:34:
    Published: ev_type = 'UPD_ProxyServerUsed', parameters: 'Srv' = 'localhost:12080'
    18:50:34:
    Network layer timeout is set to 20 seconds
    18:50:34:
    Update started
    18:50:34:
    XML configuration file is not found 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml'
    18:50:34:
    Using hardcoded root update description file information
    18:50:34:
    Read configuration from file 'C:/WINDOWS/system32/zonelabs/avsys/root/updcfg.xml': primary index = 'file master.xml, Application , Component , relative URL index/, local path /, original path , size -1, signature , entry is obligatory'
    18:50:34:
    Update primary index information: 'file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory'
    18:50:34:
    ========= Downloading primary index to update temporary folder C:/WINDOWS/system32/zonelabs/avsys/temp/ZAAV/index/ =========
    18:50:34:
    Try directoried update structure to download primary index file
    18:50:34:
    Host name localhost resolved and added to cache, address is: 127.0.0.1
    18:50:34:
    HTTP get file: Using HTTP-proxy
    18:50:34:
    HTTP get file: authorization type: no authorization (phase: no information about authorization)
    18:50:34:
    Host name 127.0.0.1 resolved and added to cache, address is: 127.0.0.1
    18:50:37:
    Connected to 127.0.0.1
    18:50:37:
    Could not connect to 127.0.0.1:12080, error: 10061
    18:50:37:
    Published: ev_type = 'UPD_Error', parameters: 'Body' = '207', parameters 2: 'Srv' = 'localhost'
    18:50:37:
    Get remote files result: Can not connect to HTTP proxy server
    18:50:37:
    ========= Downloading primary index result Failed to establish connection to proxy server =========
    18:50:37:
    Primary index not downloaded: file master.xml, Application , Component , relative URL index/, local path C:/WINDOWS/system32/zonelabs/avsys/root/, original path , size -1, signature , entry is obligatory result = Failed to establish connection to proxy server
    18:50:37:
    Source skipped, because it uses proxy server: user defined URL http://kav.zonelabs.com/, proxy enabled
    18:50:37:
    Source skipped, because it uses proxy server: user defined URL http://kav.zonelabs.com/, proxy enabled
    18:50:37:
    Update failed
    18:50:37:
    ******** Update operation result Failed to establish connection to proxy server ********
    18:50:37:
    ================================================== =======
    18:50:37:
    =====
    Trace log finished. Thu Apr 03 18:50:37 2008 =====
    18:50:37:
    ================================================== =======
    good luck!

  4. #14
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Help, IP address?

    Hi!Do you use proxy server??Or did you install a software to speed-up/ompimize your connection?If not, your problems is this:"user defined URL http://kav.zonelabs.com/, proxy enabled
    user defined URL
    http://kav.zonelabs.com/, proxy enabled
    user defined URL
    http://kav.zonelabs.com/, proxy enabled"
    it should read instead:"user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled
    user defined URL http://kav.zonelabs.com/, proxy disabled"Check your internet settings... go to tools --> Internet options --> Connections --> LAN settings --> it should be on "automatically detect settings"Check also under ZA overview preferences --> Options --> UNcheck (if checked) the proxy settingsIf everything is normal then a previous program has messed up with the registry proxy settings.Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #15
    sad_user Guest

    Default Re: Help, IP address?

    Hi, don't use a proxy, or speed up software,how do I disable proxy on kav.zonealarms.com, checked or changed other settingsthanking you.:8}

  6. #16
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Help, IP address?


    <BLOCKQUOTE><HR>sad-user wrote:
    how do I disable proxy on kav.zonealarms.com
    <HR></BLOCKQUOTE>
    As already told you, from your Internet Explorer:go to tools --&gt; Internet options --&gt; Connections --&gt; LAN settings --&gt; it should be on "automatically detect settings" Check also under ZA overview preferences --&gt; Options --&gt; UNcheck (if checked) the proxy settingsScroll you programs (under add/remove program) and check if you see anything like a firewall or network control device.If all of this fails I am afraid I have no other suggestion than a fresh reinstall of the OS, update it with latest patches and install ZA, then everything else.Cheers,Fax

    Message Edited by fax on 04-08-2008 07:57 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #17
    sad_user Guest

    Default Re: Help, IP address?

    Hi Fax, thanks for your help, I think a complete reinstall is in order, I'll let you know how I get on!thanks againsad user:8}

  8. #18
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Help, IP address?

    You're welcome!And sorry if I could not propose a better solution!If you do a reinstall, please try the following:- Reinstall the OS- Activate Windows firewall- Download ALLwindows patches/updates (windows updates)- Install ZA (check that it works as it should)- Install all therest (and if you can, pleaseavoid to install other security tools on top of ZASS)Cheers,Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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