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Thread: Help with router (please!)

  1. #1
    plumpuppets Guest

    Default Help with router (please!)

    I have a D-link wireless router that had previously been working, but now, although the indicator lights appear to work, it will not give me internet acess (I am assuming it is a problem with the router.).
    I am connecting over the internet directly from my modem fine though.
    If some kind person can help walk me though getting it to work, I would be VERY grateful.
    I have voIP service (net2phone), and it will only work though a router here. So, you can see why I need it working again.



    Operating System:Windows XP Home Edition
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Help with router (please!)

    Look for the reset button (usually very small and often partially recessed from the housing). Often red in color or blue. Sometimes labeled Reset. Sometimes there is no label. OK, find it and hold it down for ten seconds. Then turn off the PC, then power down the modem and the router. Unplug the modem and the router from the power. Wait a few minutes (ten minutes should do it). Repower up or plugin the power cord back in for the modem. Wait five minutes. Repower up or plugin in the router power cord. Wait another five minutes. Now boot up the PC.

    Often just powering down all network devices (router and modem) and the PC and then repowering each one step by step sequentially and giving each one some time in between the next one will fix the problem. Sometimes it is just a loose ethernet cable (so make sure they are properly connected). Sometimes a cable has just gone bad (swapping cables will confirm this).


    If you find the time, check the router's manufacturer website and see if there is a newer firmware available for your model. Sometimes just updating the router's firmware fixes problems. Sometime sreloading the firmware works. But if you cannot get a proper router login, then the router's future looks grim.

    Other than that, a new router maybe in order.

    Oldsod

    Message Edited by Oldsod on 11-10-2007 02:54 PM
    Best regards.
    oldsod

  3. #3
    dclyon Guest

    Default Re: Help with router (please!)

    I'm having the same trouble with my D-Link Router (DI-524), but it is definately not the router.If I shutdown ZA and reboot the router I can connect to the internet no problem, it will stay connected for days.If I plug the cable modem straight to the computer and start ZA, again no problem.If ZA is on and the router is connected I'm unable to connect, ZA is blocking the router. I looked at the Zones in the firewall section and ZA does see the router's IP address, but for some reason won't let traffic through.
    Please help, my wife would like to use her laptop and I don't want to have to shutdown ZA everytime she needs to log on.

  4. #4
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Help with router (please!)

    Ok, first try the boiler plate instructions and then if needed, we can further investigate.

    Make sure your DNS and DHCP server IP's are in your Firewall's Trusted zone. Finding DNS and DCHP servers, etc

    1. Go to Run and type in command and hit 'ok', and in the command then type in ipconfig /all then press the enter key. In the returned data list will be a line DNS and DHCP Servers with the IP address(s) listed out to the side. Make sure there is a space between the ipconfig and the /all, and the font is the same (no capitals).
    2. In ZA on your machine on the Firewall, open the Zones tab, click Add and then select IP Address. Make sure the Zone is set to Trusted. Add the DNS IP(s) .
    3. Click OK and Apply. Then do the same for the DHCP server.
    4. The localback (127.0.0.1) must be listed as Trusted in the Zones.
    5. The Generic Host Process (svchost.exe) as seen in the Zone Alarm's Program's list must have server rights for the Trusted Zone.
    Plus it must have both Trusted and Internet Access.

    Extra help is found at Guru Hoov site for the DNS/DHCP.

    Oldsod.
    Best regards.
    oldsod

  5. #5
    dclyon Guest

    Default Re: Help with router (please!)

    That seems to have done the trick, thanks.

  6. #6
    Join Date
    Dec 2005
    Posts
    9,056

    Default Re: Help with router (please!)

    That's just great!
    You are welcome.
    Oldsod.
    Best regards.
    oldsod

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