Results 1 to 8 of 8

Thread: Computer running very slow with ZA suite

  1. #1
    xanderdas Guest

    Default Computer running very slow with ZA suite

    Hi all,

    I'm experiencing (since about one year ago) a very slow use of may computer when zone alarm is running. Actually I only once removed it from starting and it was very, very fast.

    The machine is as follows:
    OS: WinXP Pro SP2 32 bit
    CPU: Core 2 Duo @2.3 GHz
    RAM: 2x1GB 820 MHz (5-5-5-13)
    HDD: 160 GB SATA2 partitioned in
    - 20 GB on the outer slide of the plate for XP, Office and ZA,
    - 80 GB for Applications
    - Other 2 partitions for linux (swap and ext3, not mounted under XP)
    ZA Suite: v. 7.0.470.0000

    What happens:
    - it takes a lot from login to when I can actually control the computer (ZA itself takes about 2 minutes to load)
    - starting programs takes a lot, even minutes as in the case of Outlook Express. But same holds true for all other programs (firefox, aMSN, Winamp, Internet Explorer, Skype just to name a few)
    - while starting programs, the system sometimes freezes be it partially or completely (for example with the freezed System bar covering the desktop) while the application starts
    - this happens even out of the box, as soon as I format the XP Partition and install ZA Suite.


    Other notes:
    - there are no other antiviruses /firewalls running nor installed since last format,
    - XP is running on top of the hardware, not in virtual environment. Not going to switch to Vista.

    THE STRANGEST THING NOTICED is that once I run any program, for some time (I mean hours) if I start it again it's much faster: it takes only a bit more than without ZA suite running. This holds true for explorer (not iexplorer) itself too: if I boot after a long time of inactivity (say one day) it will take me about 2-3 minutes from login to system up and responsive. But if I reboot it will only take 20 seconds for the same task.

    So if I boot, login launch Firefox, aMSN, Winamp and Outlook Express and let the ZA, activesync, graphics and sound card clients/taskbar apps to load... I usually wait for 10-15 minutes.

    What I've already tried:
    - of course disabled MS firewall
    - thoroughly scanned for viruses / malware
    - defragging
    - disabling periodic scans
    - using lower threshold for file size to be scanned
    - disabling all services but MS ones (well, even I got rid even of some of those actually) and TrueVector monitor
    - not loading on boot anything but zlclient
    - this was not done for testing purpose, but I even changed hardware in the last year.

    What could I do? I'll soon have to renew ZA suite license but I would like to see my system running decently, otherwise I really think I'll trade off some security for usability.

    Best regards

    Alexander

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    blueeyedfox Guest

    Default Re: Computer running very slow with ZA suite

    Have you tried formatting your computer?

  3. #3
    xanderdas Guest

    Default Re: Computer running very slow with ZA suite

    - this happens even out of the box, as soon as I format the XP Partition and install ZA Suite.
    Yes I did. The only difference is that there are less programs to load at start up, compared to the number of those I need. It is as fast/slow as when I strip down services and entries from startup list in msconfig.

    Another note I forgot: when I start programs and it takes a lot the HDD led is fixed on for minutes (not flickering as during usual read/write).

    Hope this helpx,
    A.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,676

    Default Re: Computer running very slow with ZA suite

    Hi!
    usually a delay at boot of 1-2 minutes its normal.
    It depends on the amount of programs set to start at boot.

    Also it depends on how long ZASS is installed in the system. It takes between 2-3 weeks for ZA to learn all your programs and usually after the training period booting should be faster.

    To exclude any possible ZA issues, first try to reset its databases (settings) and do NOT load any previous ZA backups.
    This way:
    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock
    3.) Choose 'Reset' from the box that comes up
    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot

    Keep everything at default and wait a couple of weeks for ZASS to stabilize.

    The next steps is a in-depth wipe out of ZA, see below:

    First remove ZA from add/remove programs then:
    01.) Restart your computer
    02.) When you see the screen go black and it starts booting back up keep
    tapping the "F8" key (at the top of your keyboard)
    03.) This should bring up a menu. Choose Safe Mode off the menu by
    using the arrow keys on the keyboard to highlight Safe Mode and press
    Enter
    04.) If you get a message asking to go to Safe Mode, choose Yes. If you
    get a help and support window, close this.
    05.) Once you are at the desktop, Click Start, My Computer
    06.) Click Tools, Folder Options, View Tab
    07.) Place a dot next to "Show Hidden Files and Folders"
    08.) Remove the check from "Hide Protected Operating System Files
    (Recommended)"
    09.) Choose Yes to the warning
    10.) Click OK
    11.) Double click C:

    Note: In the future steps if you do not see any files or folders, please click
    the "Show Files" link to view them.

    12.) Double Click the Program Files Folder
    13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs -
    > ZoneAlarm folder and delete out as many of the files listed here as
    possible.

    14.) Close this window
    15.) Click Start, My Computer
    16.) Double Click the C:
    17.) Double Click the Windows Folder (It may also be WinNT)
    18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
    19.) Double Click the System32 Folder
    20.) Right Click the Zone Labs Folder, click Delete, and choose Yes

    NOTE: If you cannot delete the entire folder, please open the Zone Labs
    folder and delete out as many of the files listed here as possible.

    21.) Locate and delete the following files in the System32 folder if they are
    present:

    - vsconfig.xml
    - vsxml.dll
    - vsregexp.dll
    - vsdata.dll
    - vsdata95.vxd
    - vsdatant.sys
    - vsmonapi.dll
    - vspubapi.dll
    - vsinit.dll
    - vsutil.dll
    - vswmi.dll
    - zlcommdb.dll
    - zlcomm.dll
    - z llictbl.dat
    - zpeng24.dll

    22.) Clear your Temp Directory per the instructions below.

    - Go to Start -> Run
    - Type %temp% and click OK
    - Select all of these files and delete them

    23.) Clear the Prefetch folder per the instructions below.

    - Go to Start -> Run
    - Type Prefetch and click OK
    - Select all of these files and delete them

    24.) Remove the following registry entries by going to Start -> Run and
    typing in regedit. Use the folders on the left side of the window to navigate
    to the specified directories.

    HKEY_LOCAL_MACHINE\Software\Zone Labs
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant

    *Important Advisory: Deleting registry entries incorrectly may cause
    serious problems to your operating system, which may necessitate the
    need to reinstall it. Please make sure you are able to perform these
    deletions correctly before you decide to edit the entries. If you are not
    sure, you should seek help from someone who is familiar with editing the
    registry.

    For information about how to edit the registry in Windows, from your
    desktop, click Start >> Run >> and type regedit. Click on Help >> Help
    Topics. Under the Contents tab, click Change Keys and Values (this may
    be found under the How to... section).

    Also, you should always make a backup of the registry before editing it.
    You can find this in the same section of the Help files.

    25.) Close this window, then empty your recycle bin.
    26.) Restart the computer.

    Finally check in the system event viewer for failures of services or for services taking a lot of time to boot.

    Go to start --> Run --> type eventvwr --> double click on "system" and review the log.
    Any services taking a long time to start? (see timing between one and another service)

    Note that what is late to appear in the system tray is the ZA GUI and not the firewall.
    The firewall services is one of the first to start (even before you log-in)

    Cheers,
    Fax

    Message Edited by fax on 05-09-2008 12:41 PM

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    xanderdas Guest

    Default Re: Computer running very slow with ZA suite

    First thank you for the thorough explanation
    [quote fax]
    Hi!
    usually a delay at boot of 1-2 minutes its normal.
    It depends on the amount of programs set to start at boot.
    [/quote]
    The problem is that it takes 1-2 minutes per program (and I mean ZA, Windows sound manager, nVidia control panel, ActiveSync and whatever).


    [quote fax]
    Also it depends on how long ZASS is installed in the system. It takes between 2-3 weeks for ZA to learn all your programs and usually after the training period booting should be faster.
    [/quote]
    The last format I made was in July 2007, if I recon correctly. When re-installing ZA I indeed kept old settings, may this be the problem.

    Also notice that the programs are always the same (not even upgraded versions of the same) and all of them behave the same way (i.e it takes about 1-2mins to launch. Most complex ones also freeze during execution probably when starting new different processes.

    This being, you advise to reset and reinstall zonealarm as previously?

    Thanks again,
    A.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,676

    Default Re: Computer running very slow with ZA suite

    Hi!
    you wrote: This being, you advise to reset and reinstall zonealarm as previously?

    Yes, even more so, after you explained better your issue.

    First try to reset the ZA settings... and yes, please do NOT restore previous backups of the ZA settings (that may be the origin of the problem). Also keep everything as per default.

    If the above fails, perform an in-depth cleaning as already suggested. Reinstall (the latest ZA 7.0.473.000) and again do NOT restore any backups....

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    xanderdas Guest

    Default Re: Computer running very slow with ZA suite

    Thank you again for your answers, I'll let you know.
    Good work,
    Alex

  8. #8
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,676

    Default Re: Computer running very slow with ZA suite

    You're welcome!
    Post back your results...

    Hope it works!!

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •