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Thread: I can't backup security Settings

  1. #1
    bayot Guest

    Default I can't backup security Settings

    Click Backup button(Select Overview|Preferences), but no pop-up. Why?
    My Windows is VISTA SP1, ZAP Version is 7.1.254.000.
    Thanks.

    Operating System:Windows Vista Business
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Pro

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    Default Re: I can't backup security Settings


    <BLOCKQUOTE><HR>bayot wrote:
    Click Backup button(Select Overview|Preferences), but no pop-up. Why?My Windows is VISTA SP1, ZAP Version is 7.1.254.000.Thanks.

    Operating System:Windows Vista Business
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Pro

    <HR></BLOCKQUOTE>Hmmm.. I have ZAPro for Vista 7.1.254.000 on one of my computers with Vista Home Premium..and just tried to backup my Settings and got the usuall Popup windows to backup "backup.xml"and it worked OK..If it is not working for you, either some other Software is Blocking it or your ZAPro configuration Database my be CorruptedHere is how to Renew your ZAPro Configuration Database..-----------------------ZA has incorparated a new way to Reset DataBase files so users don't need to go into Safe mode.


    To repair this problem, please follow the steps below. Please note that
    this will remove your program permission settings (so you may want to make
    note of them), but re-establishing them is a simple process.

    1.) Hold down the Ctrl and Shift keys together
    2.) Right click on the ZA icon near your clock in the system tray lower right corner
    3.) Choose 'Reset' from the box that comes up

    4.) Choose Yes on the Reset Settings dialog box
    5.) When prompted, choose OK to restart your system
    6.) Follow the on screen configuration prompts after reboot


    Please post back with your progress report..---------------------------------------
    My Vista Configuration:


    ----------------------------------------------------------------
    ZoneAlarm Extreme Security version:7.4.006.000 (Beta)
    TrueVector version:7.4.006.000
    Driver version:7.4.006.000
    Anti-virus engine version:6.0.2.678
    Anti-virus signature DAT file version:953700585
    Anti-spyware engine version:5.0.202.0
    Anti-spyware signature DAT file version:01.200804.3745
    AntiSpam version:5.0.61.9957
    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4135
    A Vast 4.8 Anti-Virus Home Edition

    Message Edited by GeorgeV on 06-24-2008 09:54 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    bayot Guest

    Default Re: I can't backup security Settings

    Thanks for your help.Followed yours steps, but failed.
    Would your please tell me what's the default folder popup when click backup. Maybe the folder has been set limited authority.
    Thank you.

  4. #4
    Join Date
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    Location
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    Default Re: I can't backup security Settings


    <BLOCKQUOTE><HR>bayot wrote:
    Thanks for your help.Followed yours steps, but failed.Would your please tell me what's the default folder popup when click backup. Maybe the folder has been set limited authority.Thank you.
    <HR></BLOCKQUOTE>Here they are..Save the backup.xml on C:
    ---------------------------------------
    My Vista Configuration:

    -----------------------------------------------------------------
    Second Computer Vista Home Premium SP1
    ZoneAlarm Pro version:7.1.254.000
    TrueVector version:7.1.254.000
    Driver version:7.1.254.000
    Anti-spyware engine version:5.0.189.0
    Anti-spyware signature DAT file version:01.200806.4135
    A Vast 4.8 Anti-Virus Home Edition

    Message Edited by GeorgeV on 06-25-2008 07:02 AM
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    bayot Guest

    Default Re: I can't backup security Settings

    Good news! it's OK now.
    I've cut the DOCUMENTS folder to D disk long before, so ZAP backup program can't find the default folder.
    Create a new folder named &quot;documents&quot; followed the path &quot;C:\Users\****\&quot;, the program worked OK!!!
    Thank you
    so much!

  6. #6
    Join Date
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    Location
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    Posts
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    Default Re: I can't backup security Settings

    Your Welcome
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    museeuw Guest

    Thumbs up Re: I can't backup security Settings

    Just to say this was still helpful in 2009!! Same issue on Vista 64bit with zass 8.0.400.020, same solution. You made my day. I've been looking after this for hours.

    Rather strange that you cannot choose yourself where to put your xml backups. If I'm not mistaken this is possible under Windows XP?

    Greeeeets

  8. #8
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    Default Re: I can't backup security Settings

    Quote Originally Posted by museeuw View Post
    Just to say this was still helpful in 2009!! Same issue on Vista 64bit with zass 8.0.400.020, same solution. You made my day. I've been looking after this for hours.

    Rather strange that you cannot choose yourself where to put your xml backups. If I'm not mistaken this is possible under Windows XP?

    Greeeeets
    ZoneAlarm is Designed to be Installed on the BOOT Drive and Store ALL of it's Relivant Files and Logs onto the BOOT drive..
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
    Join Date
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    Exclamation Re: I can't backup security Settings

    Quote Originally Posted by bayot View Post
    Click Backup button(Select Overview|Preferences), but no pop-up. Why?
    My Windows is VISTA SP1, ZAP Version is 7.1.254.000.
    Thanks.

    Operating System:Windows Vista Business
    Software Version:7.1 (Vista)
    Product Name:ZoneAlarm Pro
    I'm Sorry, But All Version 7.1.254.000 of ZA for Vista are No longer Supported..

    Ver 7.1 was the Very first Vista compatible Release that had Limiteed features and lots of known Bugs..

    ***** Please Uninstall that version and Install the Current Version 8.0.400.020


    The simplest procedure is to :

    1.Download the Latest installer preferably with IE Browser and do NOT use a Download Manager/accelerator like Get-Right, Livewire, BitTorrent) and save the Download to your Hard drive.

    (MultiPlatform,installer will install on Both WinXP and Vista)

    http://download.zonealarm.com/bin/fr...seHistory.html

    2. Before you Uninstall your current ZA, UNcheck "Load ZA... at startup" (under Overview - Preferences tab)

    3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory.

    4.) Now use the new ZoneAlarm Removal Tool: Click here http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

    Please just download and run the tool, following the instructions. (you can un-install without net connections)

    5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..
    Last edited by GeorgeV; August 23rd, 2009 at 09:31 AM. Reason: typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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