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Thread: Windows (XP) Update prevents ZA from working/installing?

  1. #1
    cf_guy Guest

    Default Windows (XP) Update prevents ZA from working/installing?

    Has anyone else had this problem?

    Computer was working GREAT. Microsnot informs me that there are updates ready for my computer. So I go to the Update website, use Customized Updating because I don't want EVERYTHING they throw at me, and do the update.

    Reboot.

    Can't access the internet. I called Comcast, and they helped me figure it out - Zone Alarm was preventing anything from accessing the internet, even though IE and FireFox are authorized to access the internet. So I uninstalled the old ZA I was using, reboot again, and attempted to download the latest release of ZA. I can't. Something is preventing me from completing the download; something about can't see the msi or patch at http://redirect.zonelabs.com/redirect blah blah blah.

    I've tried removing the updates - only one shows. I removed it, but no change.. still can't install ZA.

    Any idea on how I can get this to work, again?

    Thanks,

    CF_guy

    Operating System:Windows XP Pro
    Product Name:ZoneAlarm (Free)

  2. #2
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    Best regards.
    oldsod

  3. #3
    cf_guy Guest

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    A. The link you posted tells me that the message has been deleted.

    B. I fail to see what this has to do with configuration.

  4. #4
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    Then try this link:

    http://forum.zonelabs.org/zonelabs/b...ssage.id=52725

    More of a windows and ZA issue rather than the Antivirus and Antispyware issue.

    Oldsod.

    Message Edited by Oldsod on 07-08-2008 03:34 PM
    Best regards.
    oldsod

  5. #5
    cf_guy Guest

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    Och. That solution did the trick, as far as the download goes. Thanks.

  6. #6
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    Sorry for the bad link, I did first consider merging the posts into one thread, but instead move all the threads around. I think I should have just merged instead of shuffling posts .
    Something got lost somewhere in the translation- I think the link intended for you was accidentally deleted after I moved the original thread around.
    Best regards.
    Oldsod.
    Best regards.
    oldsod

  7. #7
    ngoldwein Guest

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    I am using the ZA Suite and also downloaded today's MS Update and now have same problem.
    I was able to "fix" the problem by changing the setting from Internet Zone Security Zone from High to Medium but I am not comfortable with keeping this changed setting for long term.
    I would appreciate it if anyone else has a better solution.

  8. #8
    cf_guy Guest

    Default Re: Windows (XP) Update prevents ZA from working/installing?


    <blockquote><hr>ngoldwein wrote:
    I am using the ZA Suite and also downloaded today's MS Update and now have same problem.
    I was able to &quot;fix&quot; the problem by changing the setting from Internet Zone Security Zone from High to Medium but I am not comfortable with keeping this changed setting for long term.
    I would appreciate it if anyone else has a better solution.
    <hr></blockquote>

    Here is everything I had to do.

    http://forums.zonealarm.org/zonelabs...hread.id=52761

    Best of luck,

    CF_guy

  9. #9
    ngoldwein Guest

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    Thanks, I uninstalled the MS security patch and now ZAuite is working fine.
    Would appreciate it when there is a resolution to this conflict (by MS OR ZA) that someone would post it here.

  10. #10
    moose1am Guest

    Default Re: Windows (XP) Update prevents ZA from working/installing?

    July 8th 2008. approx 8:30 PM CDST.
    I too noticed that Windows XP Home has an automatic update in the system tray.
    So I allowed the Microsoft Windows XP update to download and run automatically as I normally have in the past.
    This time when I rebooted I could not access the internet.
    But when I shut down ZA Security Suit I could access the interent again.
    I now have to lower the ZA Internet Security Setting from High to Med before I can get on the internet using IE 7.0
    What did MS do that messed up ZA Security Program?
    Everything was working fine until this stupid MS update was installed.
    Actually I have two MS updates and then the MS Malicious Security tool was downloaded and run also.
    I think it's the new script updates that mess up ZA but I am just guessing
    BTW I never get any new ZA Security software updates for the program itself. There use to be a lot more updates in the past when I used ZAP by itself.
    Now the only updates I get are for the spyware and
    virus updates.

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