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Thread: Unable to access internet after latest Windows XP update and with ZA enabled

  1. #1
    kdkrone Guest

    Default Unable to access internet after latest Windows XP update and with ZA enabled

    I installed the latest and greatest updates from WinXP, rebooted, and am unable to access the internet unless I disable ZA Security Suite 7.0.473.000 . I can access the internet on other computers in my home that have not yet been updated.

    Have others developed this problem? Is there a workaround yet???

    Thanks
    Ken K

    Operating System:Windows XP Pro
    Software Version:7.0
    Product Name:ZoneAlarm Internet Security Suite

  2. #2
    kdkrone Guest

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    Just saw the earlier post by tech support that they are aware of the problem. Moderator, please delete this post.

  3. #3
    jeffa Guest

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    Experiencing exactly the same thing.
    Microsoft XP update was automatically downloaded.
    When I rebooted I was unable to connect to the Internet whenever Zone Alarm is active.
    No problems with Zone Alarm disabled.
    Went through the usual shutting down the cable modem, router, rebooting the computer drill but nothing made a difference.

  4. #4
    eyesineyes Guest

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    I am having the exact problem since I manually updated the latest windows updates. I tried to reinstall ZA Pro, but it was no help. I looked up the logs. It seems all TCP connections were now flagged as 'TCP (Flag:s)' and was blocked (all sync TCP connections are blocked?).

    Temporarily, there is a workaround for this. You may manually lower your internet zone security level from high to med and wait for ZA labs to find out why and how this happened.


    For references,
    http://img512.imageshack.us/img512/6250/capturedwl1.jpg
    http://img68.imageshack.us/img68/6948/captured1nj7.jpg



    PS. good news is VISTA is NOT affacted.

  5. #5
    eyesineyes Guest

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    Official announcement was made. See it here,
    http://forums.zonealarm.com/zonelabs...p;message.id=6


    ZoneAlarm is investigating the issue with Microsoft update KB951748 [ NEW ]
    Administrator Forum-Moderator
    Administrator
    Registered: 12-13-2002

    Forum-Moderator

    Message 1 of 1

    Viewed 111 times


    We are investigating the issue with the MS update KB951748.
    For the time being we suggest you uninstall KB951748 until the issue has been resolved.
    We will post when we have more information

    Best regards,
    Forum Moderator

  6. #6
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    Either uninstall the MS updates KB951748 and KB951698 (in the Control Panel's Add and Remove Programs and check the "Show updates" box) or set the ZA's Internet Security slider to Medium<hr>
    It is more secure to use the Internet Security slider at the High level not at the Medium level.
    Or use the High and create specific rules will work as well with the latest MS updates.

    If you wish to retain the MS updates and use the Internet Security slider at High (the default and correct setting), then do an uninstall of the ZA, after the required re-boot then manually remove the files found inside of these folders:
    [*]WINDOWS\ Internet Logs folder[*]Program Files\Zone Labs folder[*]WINDOWS\system32\ Zonelabs folder[*] any files in the Windows\Temp folder[*] and any files found in the Temp folders found in the Document and Settings[*]empty the Recycle Bin

    Then re-install the ZA.

    This method has been successful with the older ZA 5.5.094.000 and with the latest MS updated all installed, on a windows xp he sp3.

    Oldsod.
    Best regards.
    oldsod

  7. #7
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    Best regards.
    oldsod

  8. #8
    radarman Guest

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    The uninstall of Windows update KB951748 was successful in eliminating my internet access problem. However, the update re-installs itself. Is there a way to prevent Windows from re-installing the problematic update?

    Thanks!

  9. #9
    Join Date
    Dec 2005
    Posts
    9,057

    Default Re: Unable to access internet after latest Windows XP update and with ZA enabled

    Either turn off windows updater or customize the update at the update web site (do not show this update again) in the ext6ra options.
    Oldsod.
    Best regards.
    oldsod

  10. #10
    mpkb Guest

    Default Updated ZA software available - Re: Unable to access internet after latest Windows XP

    Actually, zonealarm is saying that 7.0 483 will fix the issue. Official announcement is here:

    http://download.zonealarm.com/bin/fr...cessIssue.html

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